BLAKE KENNARD
Jackson
Summary
Juvenile officer with comprehensive experience in juvenile justice and strong commitment to positive outcomes for youth. Skilled in conflict resolution, case management, and community outreach. Known for effective collaboration, adaptability to changing needs, and reliable performance. Demonstrates deep understanding of legal protocols and compassionate approach to supporting youth development. Possesses strong background in personnel management. Proven ability to drive growth, build strong client relationships, and develop strategic plans.
Overview
16
16
years of professional experience
Work History
Deputy Juvenile Officer
Missouri State Courts
01.2021 - Current
- Maintained detailed case records, ensuring accurate documentation of all relevant information for each juvenile under supervision.
- Provided testimony in court hearings as needed, presenting accurate information about a youth''s progress under supervision and making recommendations for future actions.
- Provided crisis intervention services when necessary to prevent further escalation or harm to juveniles or others involved in incidents.
- Assisted youths in developing critical life skills such as problem-solving, conflict resolution, and effective communication techniques to foster positive growth.
- Enhanced public safety through proactive supervision of juvenile offenders, reducing recidivism rates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Participated in ongoing professional development opportunities to stay current on best practices within the juvenile justice field.
- Collaborated with law enforcement and social service agencies to ensure the wellbeing of at-risk children.
- Identified patterns of abuse through detailed analysis of physical, emotional, and behavioral evidence.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Developed strong working relationships with local schools, healthcare providers, and law enforcement partners to facilitate timely reporting and response.
- Prepared court orders and judgments for signature.
IT Contractor
Self Employed
11.2018 - Current
- Developed and maintained strong working relationship with clients
- Work one-on-one with customers in the field to sharpen their troubleshooting skills
- Assisted in the selection of new hardware components based on compatibility with existing systems, supporting overall functionality goals.
- Configured hardware, devices, and software to set up work stations for employees.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
Director of Operations
Gateway Cricket Wireless
07.2015 - 11.2018
- Accountable for IT/Networking in 90+ locations with 370 employees
- Provided technical support and training to District Managers
- Installed Alarm systems, Camera Systems and Fingerprint Scanners so as to handle all theft robbery cases
- Monitored budget and utilized operational resources.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Created approved item lists and worked with a supply distributor to create a system for ordering as well as checks and balances
- Oversaw all maintenance throughout 90 Retail locations and coordinate maintenance crews
- Installed Network/Computer systems in retail stores
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Search & Extraction
Missouri Army National Guard
01.2009 - 01.2017
- Provided critical assistance during natural disasters training missions, helping with evacuations, search and rescue efforts, and resource distribution to affected areas.
- Continuously updated personal knowledge on best practices, techniques, and equipment used in water-based search and rescue operations.
- Performed search and rescue missions in adverse weather conditions, demonstrating exceptional adaptability and resilience under pressure.
- Coordinated activities of subordinate personnel to support mission success.
- Operated and maintained armored vehicles.
- Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Trained in conflict resolution among subordinates, equals and superiors.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Trained new recruits in essential soldiering skills, fostering a strong foundation for their military careers.
- Upheld Army dress and appearance regulations for professional appearance.
Leveraged Sales Representative
AT&T Retention Call Center
04.2010 - 07.2015
- Developed strong client relationships through excellent communication skills and consistent follow-ups, resulting in repeat business and referrals.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
Education
Some College - Criminal Justice with emphasis in Corrections
Southeast Missouri State University
Cape Girardeau, MO05.2009
High School Diploma -
Poplar Bluff Senior High School
Poplar Bluff08-2004
Graduate and building trade certification (VOTEC) -
Poplar Bluff High School
Poplar Bluff, MO05.2004
Skills
- Problem Resolution and Decision Making
- Public relations
- Staff oversight
- Emergency response
- Strategic Planning and Execution
- Leadership and Team Building
- Critical Thinking
- Relationship Building
- Attention to Detail
- Work Ethic
- Communication Skills
- Prioritization
- Presentation Skills
- Negotiation Skills
- Situational awareness
- Training and mentoring
- Risk assessment
- Ethical judgment
- Legal knowledge
- Record keeping
- Victim assistance
- De-escalation techniques
Accomplishments
2009 Distinguished Honor Graduate - Army MOS School
2016 Chamber of Commerce Volunteer of the Year
2024 Mississippi County Outstanding Service Award
Timeline
Deputy Juvenile Officer
Missouri State Courts
01.2021 - Current
IT Contractor
Self Employed
11.2018 - Current
Director of Operations
Gateway Cricket Wireless
07.2015 - 11.2018
Leveraged Sales Representative
AT&T Retention Call Center
04.2010 - 07.2015
Search & Extraction
Missouri Army National Guard
01.2009 - 01.2017
Graduate and building trade certification (VOTEC) -
Poplar Bluff High School
Some College - Criminal Justice with emphasis in Corrections
Southeast Missouri State University
High School Diploma -
Poplar Bluff Senior High School
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