Bill Morrison
Ozark
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Quality focused skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
2027
2027
years of professional experience
Work History
Store Manager
Dollar General
Mansfield
08.2025 - Current
- Managed daily store operations and ensured effective inventory management.
- Trained and mentored staff to deliver excellent customer service.
- Oversaw merchandising and maintained appealing product displays in-store.
- Enforced company policies and ensured compliance with safety standards.
- Monitored sales trends and adjusted stock levels accordingly.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Implemented loss prevention strategies to minimize shrinkage risks.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
Store Manager- 1 year
Family Dollar
Tulsa
- Managed daily store operations and ensured effective inventory management.
- Trained and mentored staff to deliver excellent customer service.
- Oversaw merchandising and maintained appealing product displays in-store.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Enforced company policies and ensured compliance with safety standards.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Developed strategies to maximize sales and profitability.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Store Manager- 2 Years
Dollar General Store
Tulsa
- Managed daily store operations and ensured effective inventory management.
- Trained and mentored staff to deliver excellent customer service.
- Oversaw merchandising and maintained appealing product displays in-store.
- Implemented loss prevention strategies to minimize shrinkage risks.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Enforced company policies and ensured compliance with safety standards.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Lead floor man- 2 Years
West lake Ace
Sapulpa
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked effectively in team environments to make the workplace more productive.
Pest Control Technician- 7 Years
Midwest Pest Control
Springfield
- Inspected properties for pest infestations and identified treatment options.
- Applied pesticides and treatments in compliance with safety regulations.
- Maintained tools and equipment for pest control tasks effectively.
- Documented service visits and pest control activities accurately.
- Advised clients on preventive measures to avoid future infestations.
- Educated customers on the importance of pest management programs.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
- Responded promptly to client inquiries regarding pest control services.
- Mixed chemicals according to label directions in order to create effective solutions for treating pests.
- Diagnosed pest issues based on observed evidence such as droppings, tracks or nests.
- Set mechanical traps, baits, and glue boards to remove pests from interior areas.
Owner/Operator
More field LLC
Springfield
- Managed daily operations of More Field LLC to ensure efficient service delivery.
- Oversaw scheduling and staffing to meet customer demands effectively.
- Coordinated supply chain activities to maintain inventory levels and product availability.
- Developed marketing strategies to enhance brand visibility and attract new clients.
- Implemented quality control measures to maintain high service standards.
- Maintained financial records and managed budgeting for operational costs.
Pest Control Technician- 2 Years
Priority Pest Control
Springfield
- Inspected properties for pest infestations and identified treatment options.
- Applied pesticides and treatments in compliance with safety regulations.
- Advised clients on preventive measures to avoid future infestations.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
- Mixed chemicals according to label directions in order to create effective solutions for treating pests.
- Diagnosed pest issues based on observed evidence such as droppings, tracks or nests.
- Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
- Maintained knowledge and adhered to state rules and regulations.
- Maintained records of all services performed including type of service provided, location treated and chemical used.
- Inspected facilities to determine infestation source and appropriate treatment.
Assistant Manager- 5 years
Quick Trip
Tulsa
- Assisted with training new team members on store policies and procedures.
- Coordinated daily operations to ensure efficient service and customer satisfaction.
- Managed inventory levels, placing orders to maintain stock availability.
- Implemented promotional displays to enhance product visibility in the store.
- Supported team in resolving customer inquiries and concerns effectively.
- Facilitated communication between staff and management regarding operational needs.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
Skills
- Inventory management
- Sales analysis
- Merchandising strategies
- Loss prevention
- Staff training
- Customer relationship management
- Customer service
- Problem solving
- Effective communication
- Loss prevention procedures
- Employee supervision and motivation
- Operations management
- Marketing and promotions
- Operational efficiency
- Strategic thinker
- Payroll management
- Maximizing profitability
- Employee engagement
- Retail merchandise quality standards
- Reliable
- Retail sales techniques
- Store operations oversight
- Performance reviews
- Budgeting and cost control
- Retail inventory management
- Team development
References
References available upon request.
Timeline
Store Manager
Dollar General
08.2025 - Current
Store Manager- 1 year
Family Dollar
Store Manager- 2 Years
Dollar General Store
Lead floor man- 2 Years
West lake Ace
Pest Control Technician- 7 Years
Midwest Pest Control
Owner/Operator
More field LLC
Pest Control Technician- 2 Years
Priority Pest Control
Assistant Manager- 5 years
Quick Trip