ASHALA MOORE

My duties include speaking with onboarding employees for various companies in a professional and and respectful manner. I assist their Human Resources department by verifying the onboarding employees' I-9 documents. I must stay up to date on guidelines and protocols in place. I verify documents such Social Security Cards, Birth Certificates, Passports, licenses, and various foreign documentation.

• Schedule onboarding physicals for new hire coworkers
• Collect vaccine/medical records to create chart for clinical staff
• Facilitate visits for current employees
• Works directly under Mercy Human Resources regarding onboarding, I-9 tax documentation, and updating employee profiles
• Greet and assist all current and onboarding coworkers in a warm, friendly manner; use customer service skills to speak with patients

• Billing and Coding of JFK Clinic patients’ charges
• Speaking with patients regarding bills and adjusting balances
• Verifying insurance information
• Activating and deactivating insurance for patients
• Daily deposit reconciliations
• Data entry
• Worked from a queue and received requests from various healthcare provider

• Handled sensitive medical information and made sure it was sent to proper office
• Used customer service skills to speak with patients, providers and staff in a kind, clear manner
• Handled all continuation of care requests

• Collected information from patients and nursing staff
• Skilled in data entry and registration
• Handled daily count of births as well as monthly numbers
• Assisted patients with diverse backgrounds
• Witnessed necessary documents for patients
• Kept integrity of personal information abiding by Mercy and State law

• Used customer service skills to speak with patients via telephone and in person
• Overcame objections by applying advanced training and persuasion techniques
• Identified impact of proposed solutions for delinquent clients, discussed options and determined candidates for foreclosure
• Recorded and updated customer personal accounts with accurate contact information
• Conveyed current account information and obtained payments by using pre-scripted statements
• Informed customers about billing procedures, processed payments and provided payment option setup assistance

• Prepared, duplicated and collated teaching materials to help students better understand learning concepts
• Answered and directed incoming calls using multi-line telephone system
• Reviewed work orders and job instructions to verify correct quantities and materials and adjust meet expected needs
• Operated equipment, including high-volume photocopiers, printers and a laminator