Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ana Rodriguez

Ana Rodriguez

Montevideo

Summary

With a diverse background in accounting and engineering, I bring valuable technical Salesforce knowledge to the roles of business analyst and product owner. Leveraging strong business acumen, I have a deep understanding of business needs and provide a holistic view of the product development process, guiding both business and technical teams. Comfortable with communication at all levels, embracing ownership and taking on responsibilities that vary from planning and business analysis to direct communication with stakeholders in a matrix organization. In a previous role, played a key role in the implementation and optimization of a global customer support platform based on Service Cloud for a leading video game manufacturer. As a team lead, contributed to development and project management while also creating Lightning web components, custom controllers, and handling data management using Apex and SOQL. Additionally, experience optimizing tools for sales and revenue teams, developing IoT connectors for Salesforce integrations, and enhancing an internal mentorship portal used by over 50k employees. Despite transitioning from accounting after 10 years, attention to detail, empathy, and ability to follow through on challenges remain strong qualities that contribute to success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Technical Business Analyst and Product Owner

Oktana
04.2018 - Current
  • Experience working as QA and Developer.
  • Contributing to the initial implementation and optimization of a global customer support platform based on Service Cloud for a leading global video game manufacturer.
  • Heavily involved in planning, business analysis and direct communication with business stakeholders in a heavily matrix organization.
  • Responsibilities have varied, including contributing to development and project management.
  • Contributed to the creation of multiple Lightning web components that meet accessibility requirements, custom controllers to wrap the project's custom logic, data management using Apex and SOQL, and both custom and declarative development.
  • Contributed to the development of IoT connectors to enable IoT integrations with Salesforce and the optimization of an internal mentorship portal used by 50k+ employees.

SONDA
10.2018 - 04.2018

Accountant

12.2008 - 04.2018
  • 10 years of accounting experience.

TCS
10.2015 - 04.2017

Education

BS, Web Development -

ORT University
Montevideo

BS, Public Accountant -

Universidad De La República
Montevideo

Skills

  • Functional specifications
  • User acceptance testing
  • Software development life cycle
  • SQL proficiency

Certification

- Salesforce Agentforce Specialist

- Salesforce CRM Analytics & Einstein Discovery Consultant

- Salesforce Data Cloud Consultant

- Informatica Specialist

- Salesforce Platform App Builder

- Salesforce Platform Developer I

- Salesforce Administrator

- Salesforce Advanced Administrator

- Salesforce AI Associate

- Salesforce Associate

- Salesforce Business Analyst

- Salesforce Strategy Designer

- Service Cloud Consultant

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

SONDA
10.2018 - 04.2018

Technical Business Analyst and Product Owner

Oktana
04.2018 - Current

TCS
10.2015 - 04.2017

Accountant

12.2008 - 04.2018

BS, Web Development -

ORT University

BS, Public Accountant -

Universidad De La República

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Ana Rodriguez