April Hernandez
Saint Peters
Summary
Dynamic Branch Manager at Us Bank with a proven track record in operational leadership and customer relationship management. Expert in developing training programs that enhance team performance and drive service excellence. Skilled in analyzing sales data to inform strategic decisions, fostering loyalty and satisfaction within the community. Strong team-builder committed to professional development.
Overview
20
20
years of professional experience
Work History
Branch Manager
US Bank NA
City Of Saint Peters, MO
09.2022 - Current
- Lead daily branch operations, including sales management, customer service, staffing, and compliance to ensure efficient and effective performance.
- Coach, mentor, and develop a high‑performing team through regular training, performance feedback, and goal‑setting to support career growth and strengthen branch capabilities.
- Drive business development by building community relationships, deepening customer engagement, and identifying opportunities for loan growth and deposit acquisition.
- Manage consumer lending activities as an NMLS‑licensed leader, overseeing pre‑screens, applications, and pipeline management to ensure quality and compliance.
- Analyze branch performance metrics to identify trends, increase productivity, and execute strategies that meet or exceed sales, service, and operational goals.
- Foster a positive, inclusive branch culture focused on teamwork, accountability, and exceptional customer experience.
- Ensure adherence to all regulatory, security, and policy requirements to minimize risk and maintain audit readiness.
- Represent the bank in the community through outreach, partnerships, and local events to strengthen brand presence and generate new business.
Branch Manager
Us Bank
Saint Louis, MO
01.2022 - 09.2022
- Managed daily branch operations, ensuring compliance with company policies and procedures.
- Developed employee training programs to enhance team performance and service delivery.
- Analyzed sales data to identify trends, driving strategic decisions for inventory management.
- Cultivated strong relationships with customers, enhancing satisfaction and loyalty within the community.
- Implemented cost-control measures, optimizing resource allocation while maintaining service quality.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Client Relationship Consultant
Us Bank
O'Fallon, MO
03.2019 - 01.2022
- Led strategic initiatives to enhance client engagement and satisfaction across multiple projects.
- Developed customized solutions, aligning services with client business objectives and market trends.
- Analyzed operational workflows, identifying areas for process improvement and efficiency gains.
- Facilitated workshops and training sessions to empower teams in implementing best practices.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members to foster collaborative and supportive work environment.
Teller Coordinator
Us Bank
O'Fallon, MO
01.2018 - 03.2019
- Led teller team in daily operations, ensuring efficient workflow and customer satisfaction.
- Developed training programs for new tellers, enhancing onboarding efficiency and skill development.
- Implemented process improvements that increased transaction accuracy and reduced operational errors.
- Monitored cash levels to ensure adequate supply, minimizing shortages and excesses.
- Coordinated with branch management to align teller activities with bank objectives.
- Oversaw compliance with banking regulations, maintaining operational integrity and security standards.
- Balanced cash drawers at the end of each day, ensuring accurate reporting and minimizing discrepancies.
- Assisted tellers in cashing checks by verifying signatures and amounts.
- Performed teller scheduling to achieve appropriate branch coverage for business needs.
Peak Time Teller
Us Bank
O'Fallon, MO
10.2017 - 03.2018
- Processed customer transactions accurately and efficiently in high-volume environment.
- Assisted customers with account inquiries, providing exceptional service and support.
- Trained new tellers on operational procedures and compliance regulations.
- Managed cash drawer, ensuring balanced transactions at end of shift.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Mitigated risks associated with currency exchanges by diligently following established procedures.
- Identified potential fraud risks by monitoring transactions for unusual patterns.
- Delivered prompt assistance to customers utilizing drive-through services during busy periods.
Office Manager
Menards
Crystal Lake, IL
03.2006 - 05.2012
- Coordinated office operations to enhance workflow efficiency and team collaboration.
- Managed scheduling, ensuring optimal resource allocation for staff and projects.
- Developed and maintained filing systems, improving document retrieval times significantly.
- Implemented office policies that streamlined administrative processes and reduced overhead costs.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Education
High School Diploma -
Woodstock High School
Woodstock, IL06-2003
Skills
- Branch operational leadership
- Service excellence
- Customer relationships
- Excellent time management skills
- Guiding professional development
- Relationship building and management
- Strong team-builder
- Coaching and mentoring
- Employee development
- Sales development
- Banking
Timeline
Branch Manager
US Bank NA
09.2022 - Current
Branch Manager
Us Bank
01.2022 - 09.2022
Client Relationship Consultant
Us Bank
03.2019 - 01.2022
Teller Coordinator
Us Bank
01.2018 - 03.2019
Peak Time Teller
Us Bank
10.2017 - 03.2018
Office Manager
Menards
03.2006 - 05.2012
High School Diploma -
Woodstock High School