April Hernandez
Saint Peters
Summary
Dynamic Branch Manager at Us Bank with a proven track record in operational leadership and customer relationship management. Expert in developing training programs that enhance team performance and drive service excellence. Skilled in analyzing sales data to inform strategic decisions, fostering loyalty and satisfaction within the community. Strong team-builder committed to professional development.
Overview
19
19
years of professional experience
Work History
Branch Manager
Us Bank
01.2022 - Current
- Managed daily branch operations, ensuring compliance with company policies and procedures.
- Developed employee training programs to enhance team performance and service delivery.
- Analyzed sales data to identify trends, driving strategic decisions for inventory management.
- Cultivated strong relationships with customers, enhancing satisfaction and loyalty within the community.
- Implemented cost-control measures, optimizing resource allocation while maintaining service quality.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Client Relationship Consultant
Us Bank
03.2019 - 01.2022
- Led strategic initiatives to enhance client engagement and satisfaction across multiple projects.
- Developed customized solutions, aligning services with client business objectives and market trends.
- Analyzed operational workflows, identifying areas for process improvement and efficiency gains.
- Facilitated workshops and training sessions to empower teams in implementing best practices.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members to foster collaborative and supportive work environment.
Teller Coordinator
Us Bank
01.2018 - 03.2019
- Led teller team in daily operations, ensuring efficient workflow and customer satisfaction.
- Developed training programs for new tellers, enhancing onboarding efficiency and skill development.
- Implemented process improvements that increased transaction accuracy and reduced operational errors.
- Monitored cash levels to ensure adequate supply, minimizing shortages and excesses.
- Coordinated with branch management to align teller activities with bank objectives.
- Oversaw compliance with banking regulations, maintaining operational integrity and security standards.
- Balanced cash drawers at the end of each day, ensuring accurate reporting and minimizing discrepancies.
- Assisted tellers in cashing checks by verifying signatures and amounts.
- Performed teller scheduling to achieve appropriate branch coverage for business needs.
Peak Time Teller
Us Bank
10.2017 - 03.2018
- Processed customer transactions accurately and efficiently in high-volume environment.
- Assisted customers with account inquiries, providing exceptional service and support.
- Trained new tellers on operational procedures and compliance regulations.
- Managed cash drawer, ensuring balanced transactions at end of shift.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Mitigated risks associated with currency exchanges by diligently following established procedures.
- Identified potential fraud risks by monitoring transactions for unusual patterns.
- Delivered prompt assistance to customers utilizing drive-through services during busy periods.
Office Manager
Menards
03.2006 - 05.2012
- Coordinated office operations to enhance workflow efficiency and team collaboration.
- Managed scheduling, ensuring optimal resource allocation for staff and projects.
- Developed and maintained filing systems, improving document retrieval times significantly.
- Implemented office policies that streamlined administrative processes and reduced overhead costs.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Education
Woodstock High School
Woodstock, IL06-2003
Skills
- Branch operational leadership
- Service excellence
- Customer relationships
- Excellent time management skills
- Guiding professional development
- Relationship building and management
- Strong team-builder
- Skill enhancement programs
Timeline
Branch Manager
Us Bank
01.2022 - Current
Client Relationship Consultant
Us Bank
03.2019 - 01.2022
Teller Coordinator
Us Bank
01.2018 - 03.2019
Peak Time Teller
Us Bank
10.2017 - 03.2018
Office Manager
Menards
03.2006 - 05.2012
Woodstock High School
Similar Profiles
Dawn DowdleDawn Dowdle
Operations Manager at US BankOperations Manager at US Bank
Michael ClementMichael Clement
Consumer Mortgage Underwriter 3 at US BankConsumer Mortgage Underwriter 3 at US Bank
Drew RobinsonDrew Robinson
Branch Manager at US BankBranch Manager at US Bank
Lucas CatoLucas Cato
Systems Engineer at The Boeing CompanySystems Engineer at The Boeing Company
Kimmi WeberKimmi Weber
Extraction Technician at BeLeaf MedicalExtraction Technician at BeLeaf Medical