Anna Deatherage
Springfield
Summary
Highly organized and motivated professional with over 4 years of sales and customer service experience, along with strong office management and administrative abilities. Skilled in handling front desk operations, scheduling, and client communication while maintaining a professional and positive attitude. Proven success in building relationships, driving sales, and supporting efficient daily operations. Eager to learn new skills, take on challenges, and continue growing within a dynamic and team-oriented environment.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Sales Advisor
Gold Mountain Communications
Springfield
10.2021 - Current
- Handled high volumes of inbound customer calls with professionalism and efficiency, providing accurate product information and personalized solutions.
- Built strong customer relationships through active listening, empathy, and clear communication.
- Consistently met and exceeded sales goals by identifying customer needs and recommending suitable products or services.
- Processed orders, payments, and account updates with accuracy while maintaining confidentiality of customer data.
- Collaborated with team members and management to improve call scripts, sales techniques, and overall customer satisfaction.
- Maintained detailed records of interactions and follow-ups using CRM software and internal databases.
- Achieved top performance metrics in customer satisfaction, conversion rates, and call handling times.
Operations Support Manager
Oasis Outdoor Improvement
Springfield
05.2023 - 04.2025
- Managed all front desk and administrative operations for a busy landscaping company, ensuring smooth daily workflow between office staff, field crews, and clients.
- Handled a high volume of calls and emails, scheduled appointments, and coordinated service routes and project timelines.
- Provided excellent customer service by responding promptly to client inquiries, resolving issues, and maintaining strong professional relationships.
- Prepared and processed invoices, estimates, and payments with accuracy and attention to detail.
- Maintained organized records of work orders, materials, and contracts to support efficient business operations.
- Assisted management with team communication, payroll coordination, and general office support.
- Contributed to a positive and professional work environment while improving customer satisfaction and team productivity.
Education
Seymour High School
Seymour, MOSkills
- Sales strategy
- Project coordination
- Call handling
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Active listening
- Time management
- Customer service experience
- Sales experience
- Client engagement
- Appointment scheduling
- Customer relationship management
- Client retention
- Conflict resolution
- Relationship building
Timeline
Operations Support Manager
Oasis Outdoor Improvement
05.2023 - 04.2025
Sales Advisor
Gold Mountain Communications
10.2021 - Current
Seymour High School