Dynamic Store Manager with a proven track record in team leadership, customer engagement, and sales analysis. Experienced in training top talent and enhancing operational efficiency to drive exceptional results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Store Manager
The Children's Place
Chesterfield
03.2019 - 07.2025
Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company initiatives.
Led and trained a diverse team to enhance customer engagement.
Analyzed sales trends to inform staffing and inventory decisions.
Managed inventory tracking and physical inventory counts to minimize loss.
Strengthened work flow productivity by hiring, managing and developing top talent.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Mitigated business risks by working closely with staff members and assessing performance.
Store Manager
Victoria's Secret & PINK
Richmond Heights
05.2015 - 03.2019
Developed visual merchandising strategies to attract and retain customers.
Analyzed sales trends to inform staffing and inventory decisions.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Evaluated store performance and incorporated feedback to implement improvement plans.
AGM Operations and HR/Multi Unit HR Manager
Macys Department Store
Chesterfield
09.2002 - 05.2009
Education
Some College (No Degree) - Business Administration
UMSL
Skills
Inventory management
Visual merchandising
Team leadership
Customer engagement
Sales analysis
Customer relationship management
Effective communication
Time management
Recruitment and hiring
Loss prevention
Strategic thinker
Certification
Certified Retail Management Professional
Timeline
Store Manager
The Children's Place
03.2019 - 07.2025
Store Manager
Victoria's Secret & PINK
05.2015 - 03.2019
AGM Operations and HR/Multi Unit HR Manager
Macys Department Store
09.2002 - 05.2009
Some College (No Degree) - Business Administration