Angela Masters
Saint Louis,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Security Shift Supervisor
GardaWorld Security
11.2024 - Current
- Supervised and evaluated security staff performance to determine compliance with safety regulations
- Completed daily work report sheets and delegated tasks to employees.
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Resolved conflicts among team members swiftly, maintaining a work environment conducive to productivity.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored and approved access control systems for accessibility to authorized personnel.
Security Specialist
Emerson Global Security
05.2021 - Current
- Greeted guests professionally and courteously .
- Maintain visitor logs
- Patrolled and monitored premises in company vehicle and by foot.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Monitor premises with surveillance cameras
- Assist Supervisor
Operations Manager
Protective & Investigative Services
10.2017 - 05.2021
- Assisted in recruiting, hiring and training of team members.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Scheduling Manager
Securitas Security Services USA
02.2003 - 10.2017
- Made initial/conditional job offers (for new employees) and job transfers (for existing employees), utilizing company forms and procedures in alignment with post contract requirements.
- Created, modified and managed post schedules to insure adequate coverage at all times. Ensured schedules were properly maintained and updated regularly.
- Maintained high employee morale and low employee turnover through effective and proactive communication and timely problem resolutions. Ensured all hiring , counseling, disciplinary and termination procedures were executed in a consistent manner.
- Enforced post specific policies and procedures through proper communication and training.
- Ran bi-weekly payroll according to company procedures. Resolved payroll discrepancies in a timely and efficient manner.
- Maintained open communication channels with clients to address scheduling and post concerns promptly.
- Performed additional projects and/or tasks as needed for branch manager.
Education
High School Diploma -
Granite City Senior High School
Granite City, Illinois06.1988
Skills
- St Louis City and County Metropolitan Security license
- Mace/Baton/Handcuff Certified
Professional
- Red Cross CPR/AED Certified
Education
Granite City, IL
Contact
Saint Louis, MO 63114
Timeline
Security Shift Supervisor
GardaWorld Security
11.2024 - Current
Security Specialist
Emerson Global Security
05.2021 - Current
Operations Manager
Protective & Investigative Services
10.2017 - 05.2021
Scheduling Manager
Securitas Security Services USA
02.2003 - 10.2017
High School Diploma -
Granite City Senior High School
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