Angela Holtkamp
Liberty
Summary
Performance, detail-oriented food service professional and motivational leader with proven quality and budget control skills. Delight customers consistently with exceptional food and service. Achieve profit targets by controlling costs and maximizing revenue. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
27
27
years of professional experience
Work History
Food and Beverage Team Leader
Target
Liberty, MO
03.2023 - Current
- Managed daily operations of produce department, maintaining quality and freshness of products.
- Coordinated inventory management, optimizing stock levels and minimizing spoilage.
- Assisted customers in making informed choices about their produce selections, contributing to increased loyalty and repeat business.
- Ensured compliance with food safety standards and regulations through regular inspections and staff education.
- Pleasantly greeted customers and provided prompt and courteous service.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Inspected produce to update and adjust pricing information.
- Collaborated with store management to ensure alignment with overall store goals and objectives.
- Had the lowest Item Not Found percentage in store for online ordering.
- Monitored compliance with food safety regulations, maintaining high standards of quality control.
Service and Engagement Team Member
Target
Liberty, MO
11.2020 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with inquiries and resolved issues promptly.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
- During holidays helped run front end.
Interim Dietary Manager
Our Lady of Mercy Country Home
Liberty, MO
03.2020 - 06.2020
- Verified food service operations compliance with optimal nutritional, safety and sanitation standards.
- Maintained clean, tidy work areas to support operational efficiency and safety standards.
- Provided exceptional support to customers by addressing diverse needs and inquiries promptly.
- Cultivated positive relationships with staff, customers, and vendors through effective communication.
Restaurant Manager
Elite Cuisine LLC
Kansas City, MO
03.2020 - Current
- Guaranteed top-notch service standards and memorable customer experiences for every guest.
- Maintained high customer satisfaction through effective conflict resolution and proactive employee coverage for peak demands.
- Oversaw special events and programs such as on-site catering and business conferences.
- Controlled costs through efficient supply management and careful monitoring of food usage.
- Managed establishment finances, including counting cash and receipts and completing bank deposits.
- Ensured compliance with health and fire codes by overseeing food storage, preparation, and cleaning procedures.
General Manager
Taco Bell
Independence, MO
09.2002 - 08.2008
- Received promotion in September 2006.
- Managed successful shifts during peak season, contributing to $1.2 million in annual revenue.
- Boosted restaurant revenue through employee coaching on upselling and suggestive selling techniques.
- Ran successful shifts, including peak-season work with $1.2 Million per year.
- Controlled company liability through proper food preparation techniques and safety standards.
Restaurant Manager
Fazoli’s
Independence, MO
10.1999 - 12.2001
- Received the 2001 Restaurant Manager Leadership Award in October 2000.
- Assisted in managing $1.9M restaurant, acting GM for three months, catering manager for three months, recruiting manager for six months.
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
Education
Bachelor of Science - Restaurant and Food Service Management
Northwest Missouri State University
Maryville, MOSkills
- Adaptability and flexibility
- Food safety compliance
- Inventory organization
- Cash handling
- Team management
Food presentation
- Detail orientation
- Customer relations
- Sanitation standards
- Inventory management
- Analytical thinking
- Nutritional knowledge
HONORS
Marquis Who’s Who in America Biography Online 2021
Timeline
Food and Beverage Team Leader
Target
03.2023 - Current
Service and Engagement Team Member
Target
11.2020 - Current
Restaurant Manager
Elite Cuisine LLC
03.2020 - Current
Interim Dietary Manager
Our Lady of Mercy Country Home
03.2020 - 06.2020
General Manager
Taco Bell
09.2002 - 08.2008
Restaurant Manager
Fazoli’s
10.1999 - 12.2001
Bachelor of Science - Restaurant and Food Service Management
Northwest Missouri State University