Tracee Yong Voon Kwan
Summary
An honest and reliable professional with a friendly demeanor, excelling in quickly adjusting to new teams and embracing new challenges. Committed to continuous personal and professional development, enthusiastic about expanding skills and knowledge. Proficient in English, Cantonese, Mandarin, Malay, and Hakka, enabling effective communication in diverse settings. A professional food and beverage leader with a strong focus on team collaboration and achieving results. Skilled in managing operations, ensuring high standards in service and quality, and adapting to changing needs. Expertise in staff training, inventory management, customer service, and problem-solving. Dedicated to enhancing team performance and ensuring guest satisfaction.
Overview
18
18
years of professional experience
Work History
Food and Beverage Team Leader (Opening Team)
Wynn Palace Hotel Macau
08.2016 - Current
- Led the opening team for Wynn Palace Hotel, focused on delivering exceptional service to guests, including VIP clientele
- Managed high-volume service in a fast-paced casino environment, ensuring timely and quality service delivery
- Fostered team collaboration through strong leadership and communication skills, creating a motivated workforce
- Anticipated and attended to the needs of VIP guests to enhance their overall experience
- Handled customer feedback effectively, resolving issues and improving service standards
- Capable of prioritizing tasks and managing time efficiently in a fast-paced environment
- Strong focus on providing exceptional service and addressing customer feedback effectively
Food and Beverage Team Leader (Buns & Bubbles)
Wynn Palace Hotel Macau
08.2016 - Current
- Opening team for Buns & Bubbles (Coffee Shop)
- Managed a team, fostering a collaborative environment through effective communication and strong leadership skills
- Focused on exceptional customer service, addressing feedback and ensuring a positive dining experience
- Oversaw inventory management, ensuring optimal stock levels and minimizing waste
- Trained and developed new team members in service standards and operational procedures
- Efficiently managed tasks in a fast-paced environment, ensuring timely service and quality control
Food and Beverage Team Leader (Sweets)
Wynn Palace Hotel Macau
08.2016 - Current
- Led the food and beverage team in a fast-paced sweets and cakes outlet, ensuring exceptional quality and service delivery
- Developed and innovated dessert menu items, enhancing customer satisfaction and driving sales growth
- Engaged with customers to understand their preferences, providing personalized recommendations and service
- Communicated regularly with chefs regarding upcoming events, menu changes, and promotional activities for seamless execution
- Maintained high standards for product quality and presentation, adhering to brand guidelines
- Trained and mentored team members on dessert preparation and customer service best practices
- Managed inventory levels and ordering processes to ensure cost-effective operations and minimize waste
Training & Development Coach
Wynn Palace Hotel Macau
08.2016 - Current
- Delivered comprehensive training packages to both existing and new colleagues
- Conducted quality control and provided relevant feedback to enhance performance
Sales Executive
Lemon Tree Worldwide Sdn Bhd
04.2015 - 07.2016
- Coordinate & visit potential customers for new business and provide customers with quotation
- Identifies product improvements & new products by remaining current on industry trends, marketing activities and competitors
- Gather market and customer information and provide feedback on buying trends
- Negotiate the terms of an agreement and close sales
- Contributes to team effort by accomplishing related results as needed
- Maintain and develop good relationship with customers
Food & Beverage Butler
Venetian Macau Limited
03.2011 - 03.2015
- Core responsibility includes attend to Paiza VIP guests and anticipate their needs and act accordingly
- Currently attached with P2 Plaza F&B department, served Paiza Level 5 International Marketing VIP guests
- As a Team Leader among the group, to assign team member to the respective area, assign break-time, given on-job training, responsibility to take ownership of the guest requested
- Responsibility to check guest's satisfaction & quality of services
- Attended Supervisor Management Skills Training / Train The Trainer Training / WSET Lv1 & 2 / First Impression & Make-Up Course
- Nominated KTE awardee of best services for the month of March 2012
- Successfully to assist opening for Paiza Level 5 Premium and Paiza Level 3 Premium
Outlet Captain
Jogoya Development Sdn Bhd
10.2009 - 09.2010
- Main In-Charge in Cashier Functioning
- To monitoring and gave training to the new cashiers
- Handling events reservation and site furnishings
- Take charge of event planning, like company anniversary, annual dinner and etc
- Responsibility to summarize daily revenue and report
- Including the end of month revenue summary report
- Conduct monthly promotion and training for the new coming staff
- Assisting assistance managers to the schedule arrangement
Senior F&B Attendant
Hilton Kuala Lumpur
04.2007 - 09.2009
- Company Overview: Chinese Fine Dining Restaurant, with 2 Michelin Stars
- My main task is to take care of the VIP preferences and approached to them
- Check guest's satisfaction and respond to the feedback
- Core responsibility is to take care of reservation and cashiering system and report to Financial Department
- Also take charge of outlet store ordered and internal staff training
- Chinese Fine Dining Restaurant, with 2 Michelin Stars
- Assisted in maintaining a clean and organized dining area, ensuring a pleasant atmosphere for guests.
- Ensured food safety compliance by properly handling, storing, and serving food items according to established guidelines.
- Contributed to increased sales through upselling menu items and promoting daily specials.
- Improved team productivity by working collaboratively with colleagues to handle high-volume shifts.
Education
Certificate -
Accounting and Financing Foundation
Diploma -
Business Administration
01.2010
SPM -
Sijil Pelajaran Malaysia High School
01.2006
PMR -
Penilaian Menengah Rendah Junior High School
01.2004
Skills
- Microsoft Office Modules
- Leadership and Team Management
- Communication Skills
- Customer Service Orientation
- Time Management
- Inventory Management
- Training and Development
- Problem-Solving
- Quality Control
- Microsoft Office Suite
- Word
- Excel
- Outlook
- PowerPoint
- Food safety compliance
- Food presentation
- Sanitation standards
- Allergen awareness
- Food and beverage operations
- Teamwork and collaboration
- Adaptability and flexibility
It Skills - Microsoft Office Suite
Document creation and formatting, Spreadsheet management, Data analysis, and formula application, Email management and scheduling, Presentation design and delivery
Personal Information
Date of Birth: 04/19/89
Qualification And Training
First Impression & Make-Up Course, Supervisory Management Skills (SMS), Train the Trainer (TTT), WSET Level 1 & 2, Corporate Image Training, Microsoft Office Modules, Basic on-job training LMS / POS system, Certificate in Accounting and Financing Foundation, Diploma in Business Administration, 08/01/10 - 05/31/10, SPM (Sijil Pelajaran Malaysia) High School, 01/01/05 - 12/31/06, PMR (Penilaian Menengah Rendah) Junior High School, 01/01/02 - 12/31/04
Hobbies and Interests
- Travelling: Passionate about exploring new destination and immersing myself in diverse cultures.
- Language Learning: Enthusiastic about picking up new language to connect with people and understand varied perspective.
- Cultural Knowledge: Enjoy gaining insights into different customs and tradition through travel and interaction.
- Music: Enjoy listening to diverse genres and attending live performance, using music as a source of inspiration.
- Outdoor Adventure: Love engaging in activities like camping, and exploring nature, valuing the beauty of the great outdoors.
Timeline
Food and Beverage Team Leader (Opening Team)
Wynn Palace Hotel Macau
08.2016 - Current
Food and Beverage Team Leader (Buns & Bubbles)
Wynn Palace Hotel Macau
08.2016 - Current
Food and Beverage Team Leader (Sweets)
Wynn Palace Hotel Macau
08.2016 - Current
Training & Development Coach
Wynn Palace Hotel Macau
08.2016 - Current
Sales Executive
Lemon Tree Worldwide Sdn Bhd
04.2015 - 07.2016
Food & Beverage Butler
Venetian Macau Limited
03.2011 - 03.2015
Outlet Captain
Jogoya Development Sdn Bhd
10.2009 - 09.2010
Senior F&B Attendant
Hilton Kuala Lumpur
04.2007 - 09.2009
Diploma -
Business Administration
SPM -
Sijil Pelajaran Malaysia High School
PMR -
Penilaian Menengah Rendah Junior High School
Certificate -
Accounting and Financing Foundation
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