Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amy Burns

Peculiar

Summary

Experienced in production support with a background in managing complex production systems. Strengths include problem-solving, process improvement, and cross-functional team collaboration. Noteworthy contributions include optimizing workflow efficiency and reducing system downtime. Possess strong technical skills coupled with a commitment to meeting organizational objectives. Seasoned COBOL Programmer recognized for high productivity and efficient task completion. Possess strong skills in legacy system maintenance, database management, and code optimization. Excel in problem-solving, teamwork, and communication, ensuring seamless integration of new solutions with existing infrastructure. Committed to delivering reliable and scalable software solutions that meet organizational needs.

Overview

12
12
years of professional experience

Work History

Senior IT Support Specialist – IT Operations

defi Solutions
11.2021 - Current
  • Provided daily IT operations support within a fast-paced environment for a range of financiers and the automotive industry.
  • Assisted in resolving job abends within the Jams client for Production, Test, and QA regions within 10 to 15 minutes to avoid customer impact.
  • Monitored nightly batch processing in an IBM mainframe environment using CA7, Jeslogs, and SAR, ensuring processing completed on schedule per client SLAs.
  • Completed on-call support related tasks when a failure occurred during the batch cycles, which include data fixes, issues with files being received from vendors through the SFTP process, and additional one-off issues such as jobs needing restarts due to contention.
  • Worked closely alongside Production and non-production technical support, as well as client-facing teams, to restart failed jobs or assist in data issue resolution.
  • Maintained proactive communication with clients during onsite incidents, job failures, data issues, file corrections, and file re-sends to ensure fast resolution, and to prevent future issues.
  • Monitored various system alerts to ensure the system was running at 100% efficiency, including low server space, CPU usage > 80%, long-running queries, APIM errors, and Azure Active Directory issues, etc.
  • Provided proactive support by identifying issues within DeFi or client systems before it became a major incident.
  • Assisted with the mainframe project to update CA7 holiday schedules for the new year. Including updating JCL, testing the changes, obtaining required approvals, and completing peer review before making the changes within the Production and Non-Production environments.
  • Managed morning deployments and releases for client exception changes being implemented.
  • Worked closely alongside offshore associates during the overnight shift to coordinate necessary technical support to resolve IT Operations abends, file corrections, data issues, and system issues within a 10-15 minute timeframe.
  • Maintained industry standards when working through Incident Management, Change Management, and Service Request Management, utilizing both ServiceNow and PagerDuty to track open tickets/requests.
  • Implemented IT operations processes such as change control, incident response, problem resolution.
  • Troubleshot program and system malfunctions to restore normal functioning.
  • Developed and monitored system performance metrics to identify areas of improvement.
  • Monitored system utilization levels to optimize resource allocation across the organization.

Senior Software Developer – Pacificorp

Cognizant Technology
Portland
04.2020 - 11.2021
  • Provided daily support for the Production, System Test, and Training regions for a large energy client.
  • Assisted in making larger changes to programs using COBOL, CICS, CA Gen, etc., and worked to move these changes up through the system, beginning with the lowest region and moving to Production.
  • Created documentation detailing standard daily processes for data fixes, ad hoc procedures, and special event playbooks, following business and industry standards.
  • Completed on-call support related tasks when a failure occurs during the batch cycles, which can include data fixes, issues with files being received from vendors through the SFTP process, and additional one-off issues, such as jobs needing restarts due to contention.
  • Analyzed code and corrected errors to optimize output.
  • Assessed code during testing stage to determine potential glitches and bugs.
  • Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
  • Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
  • Analyzed and completed system troubleshooting for ad hoc requests, incident tickets, client projects, technical defects, and previous system issues to determine proper root cause analysis.
  • Used JES2, ChangeMan, and SAR logs to monitor job progress and troubleshoot abends, systems errors, invalid data, missing files, incorrect JCL coding during testing of new programs and during regression testing of already existing programs impacted by the changes made to the system.
  • Reviewed and modified unit and integration tests to improve software quality and reliability.

Contract Associate - Software Developer – UMB Bank

ECCO Select
Kansas City
06.2019 - 11.2019
  • Researched current systems to identify COBOL programs, CICS programs, JCL modules, and Copybooks, which may be impacted by upcoming changes.
  • Researched the impact of monetary field expansion with First Data to determine the scope of work that will be required after the change has been made.
  • Updated to DB2, VSAM, and DATACOM using ad-hoc programming and JCL to track data and changes before, during, and after the updates to ensure accuracy.
  • Used JCL, SPUFI, DB2 personal tables, DATACOM, and VSAM to perform sufficient testing before changes were made to ensure that results are as expected.
  • Used JES2 to monitor job progress and troubleshoot abends or system errors during the testing of new programs and during regression testing of already existing programs impacted by the changes made to the system.
  • Identified COBOL, CICS, and Web programs affected by changes to a copybook, and worked to complete a recompile of the programs and regression testing in both the DEV and PROD environments to ensure expected outcomes.
  • Researched HOGAN files on the UMB system to determine which may be impacted by monetary field expansion changes.
  • Created new COBOL programs, JCL modules, and CNTL cards per project specifications to perform necessary file processing and updates during the nightly batch cycle by UMB and their clients.
  • Completed unit testing on all newly created programs and programs being regression tested to show test results and to ensure that the programs were performing as expected, depending on the test data being fed into the program.

Software Developer – Technical Support 3/Remote Client Services

DST Systems
Kansas City
03.2013 - 06.2018
  • Provided daily support for remote clients on a multi-platform and z/OS system, with nightly batch processing cycles.
  • Provided on-demand reporting to meet client needs using Easytrieve, SQL, DB2, and File-Manager.
  • Used JES2 to monitor job progress and troubleshoot abends or system errors, including, but not limited to, year-end processing in the financial services areas.
  • Updated DB2, VSAM, and DATACOM using ad-hoc programming and JCL to track data and changes before, during, and after updates to ensure accuracy using DDL and DML.
  • Updated JCL and COBOL programs, which were not performing to the client’s needs, or were performing unnecessary actions, to help increase system efficiency during the nightly cycles.
  • Used JCL, SPUFI, DB2 personal tables, DATACOM, and VSAM to perform sufficient testing before changes are made to ensure that results are as expected, using DDL and DML.
  • Created ad-hoc programs that may be used by all client systems to perform necessary system updates due to changes in the financial services industry.
  • Participated in the update of crucial purge programs to add additional DB2 processing to correct an issue of orphaned records in the system and eliminate the need for client clean-up after the purge process was completed.
  • Updated both a View and CICS program used through TA2000 Desktop, Smartdesk2, and 3270 (Mainframe) to correct an issue and cut down on processing errors in the business areas.
  • Assisted with technical work and was the lead technical associate for client events like the Master/History Purge, Yearly Trustee Fees, and Fiduciary Fees.
  • Lead the technical aspect of a client’s annual Trustee Fees process. Update JCL members to create new reports for the client, remove processes that are no longer needed by the client, solve all errors or questions from the client, create a playbook of the entire Trustee Fee's process for future use, and assist in the mock and live runs of the fee assessments.
  • Lead the technical aspect of a client Master/History Purge, including, but not limited to, the building of account transcripts on the system, transmitting the files to the clients, and running a mock of the purge process to address issues before the live purge event. Handle all abends and errors that occur during the event.
  • Participated in (DRE) disaster recovery exercises in the batch support role to resolve abends during the nightly cycles.
  • Assisted in identifying the client’s future needs, and strived to make changes during downtime that would increase client satisfaction and ensure future tasks were completed correctly and in a timely manner, without rework.
  • Collaborated with associates in Bangkok on a regular basis to meet client needs, whether it be a day-to-day request or an event task.

Education

High School Diploma -

Raymore Peculiar High School
Peculiar, MO
05-2008

Some College (No Degree) -

Kansas State University
Manhattan, KS

Some College (No Degree) -

UMKC
Kansas City, MO

Skills

  • Incident management
  • Change management
  • Batch processing
  • Mainframe troubleshooting
  • Data analysis
  • Job scheduling
  • Problem resolution
  • Root cause analysis
  • Service level agreements
  • Data recovery
  • Issue escalation
  • Error detection
  • Disaster recovery
  • JCL coding
  • COBOL programming
  • CICS transactions
  • Agile methodologies
  • Code writing

References

References available upon request.

Timeline

Senior IT Support Specialist – IT Operations

defi Solutions
11.2021 - Current

Senior Software Developer – Pacificorp

Cognizant Technology
04.2020 - 11.2021

Contract Associate - Software Developer – UMB Bank

ECCO Select
06.2019 - 11.2019

Software Developer – Technical Support 3/Remote Client Services

DST Systems
03.2013 - 06.2018

High School Diploma -

Raymore Peculiar High School

Some College (No Degree) -

Kansas State University

Some College (No Degree) -

UMKC

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