Zyoniah Hutson
Florissant
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Alliance In Home Care Services
Florissant
07.2024 - Current
- Answered and directed incoming calls using multi-line telephone system.
- Investigated and analyzed client complaints to identify and resolve issues.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Monitored office supplies inventory and placed orders when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
Manager
CVS Pharmacy
Saint Peters
09.2023 - 06.2024
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Delegated work to staff, setting priorities and goals.
- Analyzed customer feedback data to develop action plans for improving services offered.
CNA Student
Lewis and Clark Gardens
Saint Peters
08.2022 - 05.2023
- Assisted patients with activities of daily living, such as bathing, dressing, grooming, and eating.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Provided comfort measures such as backrubs or application of lotion to dry skin areas.
- Transported patients between departments within the facility using wheelchairs or stretchers.
- Maintained cleanliness of patient area by changing bed linens and cleaning up spills.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Planned and served meals and snacks to patients according to prescribed diets.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Answered patient call signals and signal lights to determine patients' needs.
- Monitored vital signs including temperature, blood pressure, pulse rate, respiration rate, and oxygen saturation levels.
Education
High School Diploma -
St. Charles Community College
Cottleville, MO05-2027
High School Diploma -
Fort Zumwalt East High School
Saint Peters, MO05-2023
Skills
- proficient in various computer programs
- Customer service
- Inventory management
- Data entry
- Office administration
- Conflict resolution
- Patient assistance
- Time management
- Communication skills
- Problem-solving abilities
- Critical thinking
Certification
- OSHA certified
- CPR certified
Timeline
Receptionist
Alliance In Home Care Services
07.2024 - Current
Manager
CVS Pharmacy
09.2023 - 06.2024
CNA Student
Lewis and Clark Gardens
08.2022 - 05.2023
High School Diploma -
St. Charles Community College
High School Diploma -
Fort Zumwalt East High School
Similar Profiles
Amiraliz GarciaAmiraliz Garcia
Home Health Aide at Alliance Home Health Care ServicesHome Health Aide at Alliance Home Health Care Services
Tina Marie RozelleTina Marie Rozelle
Corporate Talent Manager at Alliance Home Health Care Service IncCorporate Talent Manager at Alliance Home Health Care Service Inc
Samuel Kofi BoatengSamuel Kofi Boateng
Care Worker at Alliance Home Care ConsultCare Worker at Alliance Home Care Consult