Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Zoie Evans

Columbia

Summary

I am a very customer-oriented person. I strive on building customer loyalty, and providing exceptional customer service. I am skilled at identifying customer needs and offering appropriate solutions. I have extensive experience in retail which has provided me with vital customer service skills. I am also a hard-working student and I get straight A's. I operate well in both individual and team capacities, as I collaborate well with others. I am aiming to successfully fill the vacancy on your team. I can be relied upon to help your team achieve its goals.

Overview

6
6
years of professional experience

Work History

Food Service Worker

Sipz Sodas
03.2024 - Current
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Opened and closed the establishment by cleaning, handling money, and prepping the business for the next work day.
  • Prepared variety of menu items following specific recipes to ensure customer satisfaction.

Grocery Clerk

Mizzou Market
11.2023 - 03.2024
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.

Retail Sales Associate

Star Uniforms
01.2022 - 08.2023
  • Maintained a clean and organized store environment that met all safety standards
  • Utilized problem solving techniques for difficult transactions or returns
  • Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business
  • Collaborated with staff to ensure restocking and replenishment of merchandise
  • Assisted with inventory by identifying and marking items for removal from shelves or storage areas
  • Resolved customer disputes quickly while maintaining professionalism at all times
  • Answered questions regarding store and merchandise
  • Delivered exceptional customer service to guests
  • Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
  • Built knowledge of product lines to provide accurate information regarding features, pricing, warranties, and availability
  • Provided friendly and knowledgeable assistance to customers on the sales floor
  • Greeted customers and engaged in conversation to assess needs

Volunteer Dog Trainer

Town and Country Kennel Club
01.2019 - 05.2019
  • Evaluated dogs' progress during training sessions, adjusting techniques according to unique learning styles.
  • Set up dog agility courses.
  • Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
  • Maintained clean training arena for group classes.
  • Worked individually with dogs on track for higher-level certifications in obedience and show performance.
  • Instructed group classes to teach essential obedience commands, fostering well-behaved pets in various settings.

Education

High School Diploma -

Normal Community High School
Bloomington, IL
05-2023

Bachelor of Arts - Counseling Psychology

University of Missouri
Columbia, MO
05-2027

Skills

  • Retail Sales
  • Money Transfer Systems
  • Productivity Maximization
  • Traffic Calming
  • Time Management
  • Store Opening and Closing
  • Cash Handling
  • Friendly Customer Assistance

References

Casey Cramer - Star Uniforms

Business Owner - (309) 846-8895 - Caseycramer@comcast.net

Debbie Evans - Town and Kennel Club

Dog trainer - (309) 310-3500

Brenda Andrus - Sipz Sodas

Business Owner - Brenda@sipzsodas.com


Timeline

Food Service Worker

Sipz Sodas
03.2024 - Current

Grocery Clerk

Mizzou Market
11.2023 - 03.2024

Retail Sales Associate

Star Uniforms
01.2022 - 08.2023

Volunteer Dog Trainer

Town and Country Kennel Club
01.2019 - 05.2019

High School Diploma -

Normal Community High School

Bachelor of Arts - Counseling Psychology

University of Missouri

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Zoie Evans