Zoey Benedict
Cosby
Summary
Dynamic professional with a proven track record at Starbucks, excelling in training and performance monitoring. Skilled in process optimization and complaint resolution, I successfully enhanced team efficiency and customer satisfaction. My leadership and analytical thinking fostered a collaborative environment, driving innovative solutions that improved service quality and retention rates. Enthusiastic about integrating technical knowledge from academic pursuits and prior roles into a successful career
Overview
4
4
years of professional experience
Work History
Barista Trainer
Starbucks
Saint Joseph
07.2025 - Current
- Monitored team performance, providing feedback and coaching to ensure adherence to quality control standards.
- Collaborated with management to streamline inventory management practices, reducing waste and optimizing supply chain.
- Trained new baristas on essential coffee preparation techniques and customer engagement strategies.
- Demonstrated leadership skills by motivating teammates during difficult practices.
Service Professional
Olive Garden Restaurant
05.2022 - 07.2025
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
- Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Implemented innovative solutions that led to increased customer retention rates and overall satisfaction levels.
Education
Bachelor of Science - Information Technology
University of Missouri
Columbia, MO05-2026
Skills
- Complaint resolution
- Process optimization
- Technical troubleshooting
- Training program development
- Performance monitoring
- Analytical thinking
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Excellent communication
- Team leadership
Timeline
Barista Trainer
Starbucks
07.2025 - Current
Service Professional
Olive Garden Restaurant
05.2022 - 07.2025
Bachelor of Science - Information Technology
University of Missouri