Zoey Benedict
Savannah
Summary
Dynamic service professional with a proven track record at Olive Garden, excelling in upselling strategies and complaint resolution. Recognized for enhancing customer retention through innovative solutions and strong teamwork. Adept at multitasking and time management, consistently delivering exceptional guest experiences while fostering warm relationships with patrons.
Overview
5
5
years of professional experience
Work History
Service Professional
Olive Garden Restaurant
05.2022 - Current
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
- Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Implemented innovative solutions that led to increased customer retention rates and overall satisfaction levels.
Server
Hunan Restaraunt
08.2020 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Science - Information Technology
University of Missouri
Columbia, MO05-2026
Skills
- Upselling strategies
- Industry expertise
- Complaint resolution
- Supply management
- Analytical thinking
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Excellent communication
Timeline
Service Professional
Olive Garden Restaurant
05.2022 - Current
Server
Hunan Restaraunt
08.2020 - 05.2022
Bachelor of Science - Information Technology
University of Missouri
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