Zineshia Ewing
Columbia
Summary
Customer-focused insurance and service professional with experience in claims handling, client communication, and fast-paced customer support environments. Proven ability to build trust with clients, resolve complex issues, and collaborate across departments to deliver efficient and compassionate service. Licensed in Life and Health insurance with a strong interest in expanding into Property & Casualty licensing to further grow within the insurance industry. Recognized for adaptability, problem-solving, and maintaining professionalism in high-volume environments while creating positive customer experiences and lasting client relationships.
Overview
9
9
years of professional experience
Work History
Mobile Expert
T-Mobile
Columbia
12.2025 - Current
- Educated customers on mobile products and service plans.
- Assisted in troubleshooting technical issues with devices and accounts.
- Demonstrated new technologies to enhance customer understanding.
- Identified customer needs and provided tailored solutions.
- Collaborated with team members to achieve store sales goals.
Claims Associate
State Farm
Columbia
11.2022 - 07.2025
- Investigate and determine liability and compensability of auto claims.
- Manage multiple cases simultaneously while meeting strict processing deadlines.
- Work cross-functionally to resolve policy discrepancies and customer concerns.
- Educated clients on claim procedures and policy provisions effectively.
- Checked documentation for appropriate coding, catching errors and making revisions.
Licensed Manicurist / Business Owner
Nailed By Neisha
Columbia
08.2017 - 01.2023
- Grew and managed a client base through personalized service and consistent quality.
- Handled all aspects of business operations including scheduling, budgeting, and inventory.
- Maintained detailed client records and upheld all safety and sanitation standards.
Collections Specialist
Alliance Data
Columbia
02.2022 - 08.2022
- Managed a personal collections pipeline and exceeded monthly recovery goals ($20,000+).
- Handled high-volume calls and negotiated payment terms in accordance with financial policies.
- Maintained compliance with federal regulations and customer privacy standards.
Customer Service Representative (Part-Time)
Veterans United Home Loans
Columbia
02.2022 - 07.2022
- Answered inbound calls from veterans and borrowers, offering empathetic support and problem-solving while guiding them to the appropriate loan teams
- Provided clear, friendly explanations of basic VA loan information and loan process steps- Managed high call volumes in a dynamic, 24/7 Customer Service Center environment with efficiency and professionalism
- Collaborated with internal departments via phone, email, and instant messaging to resolve inquiries and escalate as needed
- Demonstrated reliability, fast-paced adaptability, and strong communication skills that mirrored Veterans United's culture of 'Deliver Results with Integrity' and 'Enhance Lives Every Day'
Customer Service Specialist
Humana Inc
Columbia
10.2021 - 02.2022
- Provided frontline support for health insurance clients by phone and email.
- Resolved customer inquiries and educated clients on benefits and service options.
- Maintained accuracy in data entry and provider coding documentation.
Education
Bachelor of Arts -
University of Missouri
Columbia, MO06.2018
High School Diploma -
Rich East Campus High School
Park Forest, IL05.2013
Skills
- Attention to detail
- Adaptability in fast-paced, 24/7 environments
- Clear and compassionate communication
- Process improvement
- Customer relationship management
- Policy interpretation
- Sales strategy
- Problem solving
Licenses and Certifications
- Missouri Life/Health Insurance Producer, NPN - 20552203
Timeline
Mobile Expert
T-Mobile
12.2025 - Current
Claims Associate
State Farm
11.2022 - 07.2025
Collections Specialist
Alliance Data
02.2022 - 08.2022
Customer Service Representative (Part-Time)
Veterans United Home Loans
02.2022 - 07.2022
Customer Service Specialist
Humana Inc
10.2021 - 02.2022
Licensed Manicurist / Business Owner
Nailed By Neisha
08.2017 - 01.2023
Bachelor of Arts -
University of Missouri
High School Diploma -
Rich East Campus High School