ZHAOER LIN
Shunde
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional who goes the extra mile to assist others with problem-solving. Dedicated Coffee Barista with an energetic and enthusiastic approach to serving high-caliber items to customers. Hands-on attitude toward crafting quality beverages and food items, with a detailed understanding of health-related obligations for cleaning and sanitizing surfaces. Customer-focused approach ensures exceptional service delivery.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Zhen Zhi Bao Catering Ltd.
06.2024 - 08.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Front Desk Receptionist
She De Zhan
07.2022 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and core personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Coffee Barista
Moodi coffee shop
05.2021 - 08.2021
- Brewed and served coffee, tea, and other non-alcoholic drinks according to company standards
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Macau City University
Skills
- Data Research and Analysis
- Positive Attitude and Energetic
- Team collaboration
- Active listening
- Visitor and Customer Relations
- Customer Interaction
- Cleanliness
- Food safety awareness
- Memory retention
- Drive License
Additional Information
My cooking talent is amazing which I can make simple dessert and cook both Chinese and foreigner food. I willing to do more than your ask me to work.
Languages
Chinese (Cantonese)
Native language
English
Intermediate
B1
Chinese (Mandarin)
Proficient
C2
Timeline
Restaurant Waiter
Zhen Zhi Bao Catering Ltd.
06.2024 - 08.2024
Front Desk Receptionist
She De Zhan
07.2022 - 09.2022
Coffee Barista
Moodi coffee shop
05.2021 - 08.2021
Macau City University
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