ZHANG TIANYU

Conduct brand research, and analyze the brand concept and brand culture of external competitors.

• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Participate in the pre-planning of brand marketing, collect content forms of brand launches of external brands, and refine and summarize the content of outgoing press releases.

• Assisted with event planning, support and execution of virtual and in-person engagements.

• Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
• Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
• Provided customers with timely updates on their complaint status.

• Managed incoming calls, emails, and inquiries from clients regarding services and products.
• Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments.

• Provided excellent customer service to ensure satisfaction.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Took orders from customers accurately and in a timely manner.