Summary
Overview
Work History
Education
Skills
Timeline
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Zhamorah Johnson

Lee's Summit

Summary

To gain stable employment with a respectable company and with expertise providing exceptional customer support or a corporate environment.

Overview

5
5
years of professional experience

Work History

CUSTOMER SERVICE ASSOCIATE

SPECTRUM COMMUNICATIONS
07.2022 - Current
  • Building rapport with customers
  • Receiving inbound calls
  • Making outbound calls
  • Retaining customers
  • Collecting payments
  • Ensuring customer satisfaction
  • Trouble shooting hardware and software
  • Remote Desktop support
  • Help desk ticketing fundamentals
  • Mobile sales
  • Answering customer questions
  • Network configuration
  • Customer satisfaction/ retention

CUSTOMER SERVICE ASSOCIATE

APRIA HEALTHCARE
08.2019 - 07.2022
  • Verifying insurance
  • Receiving inbound calls
  • Making outbound calls
  • Active Directory
  • Collecting co-payments
  • Reviewing Rx
  • Technical support
  • Network fundamentals
  • Customer needs analysis
  • Following up with patients, doctors, and insurance
  • Sending reports

Education

GENERAL STUDIES AA - undefined

METROPOLITAN COMMUNITY COLLEGE
05.2022

Skills

  • 45 WPM
  • Experience in Microsoft Office Suite
  • 10-key Experience -Data Entry10,000 KPM
  • Time Management
  • Attention to Detail
  • Information Collection and Management
  • IT Support
  • Strong Problem-Solving Skills
  • Call Center Operations
  • Fast-Learner
  • Expert with Remote Working with VPN technology
  • Software expertise
  • Operating system proficiency ( MacOS, windows 10)

Timeline

CUSTOMER SERVICE ASSOCIATE

SPECTRUM COMMUNICATIONS
07.2022 - Current

CUSTOMER SERVICE ASSOCIATE

APRIA HEALTHCARE
08.2019 - 07.2022

GENERAL STUDIES AA - undefined

METROPOLITAN COMMUNITY COLLEGE

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Zhamorah Johnson