Zhamorah Johnson
Lee's Summit
Summary
To gain stable employment with a respectable company and with expertise providing exceptional customer support or a corporate environment.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE
SPECTRUM COMMUNICATIONS
07.2022 - Current
- Building rapport with customers
- Receiving inbound calls
- Making outbound calls
- Retaining customers
- Collecting payments
- Ensuring customer satisfaction
- Trouble shooting hardware and software
- Remote Desktop support
- Help desk ticketing fundamentals
- Mobile sales
- Answering customer questions
- Network configuration
- Customer satisfaction/ retention
CUSTOMER SERVICE ASSOCIATE
APRIA HEALTHCARE
08.2019 - 07.2022
- Verifying insurance
- Receiving inbound calls
- Making outbound calls
- Active Directory
- Collecting co-payments
- Reviewing Rx
- Technical support
- Network fundamentals
- Customer needs analysis
- Following up with patients, doctors, and insurance
- Sending reports
Education
GENERAL STUDIES AA - undefined
METROPOLITAN COMMUNITY COLLEGE
05.2022
Skills
- 45 WPM
- Experience in Microsoft Office Suite
- 10-key Experience -Data Entry10,000 KPM
- Time Management
- Attention to Detail
- Information Collection and Management
- IT Support
- Strong Problem-Solving Skills
- Call Center Operations
- Fast-Learner
- Expert with Remote Working with VPN technology
- Software expertise
- Operating system proficiency ( MacOS, windows 10)
Timeline
CUSTOMER SERVICE ASSOCIATE
SPECTRUM COMMUNICATIONS
07.2022 - Current
CUSTOMER SERVICE ASSOCIATE
APRIA HEALTHCARE
08.2019 - 07.2022
GENERAL STUDIES AA - undefined
METROPOLITAN COMMUNITY COLLEGE