Summary

Overview

Work History

Education

Skills

Timeline

Zhamorah Johnson

Lee's Summit

Summary

To gain stable employment with a respectable company and with expertise providing exceptional customer support or a corporate environment.

Overview

5

5

years of professional experience

Work History

CUSTOMER SERVICE ASSOCIATE

SPECTRUM COMMUNICATIONS

07.2022 - Current

Building rapport with customers
Receiving inbound calls
Making outbound calls
Retaining customers
Collecting payments
Ensuring customer satisfaction
Trouble shooting hardware and software
Remote Desktop support
Help desk ticketing fundamentals
Mobile sales
Answering customer questions
Network configuration
Customer satisfaction/ retention

CUSTOMER SERVICE ASSOCIATE

APRIA HEALTHCARE

08.2019 - 07.2022

Verifying insurance
Receiving inbound calls
Making outbound calls
Active Directory
Collecting co-payments
Reviewing Rx
Technical support
Network fundamentals
Customer needs analysis
Following up with patients, doctors, and insurance
Sending reports

Education

GENERAL STUDIES AA - undefined

METROPOLITAN COMMUNITY COLLEGE

05.2022

Skills

45 WPM
Experience in Microsoft Office Suite
10-key Experience -Data Entry10,000 KPM
Time Management
Attention to Detail
Information Collection and Management
IT Support

Strong Problem-Solving Skills
Call Center Operations
Fast-Learner
Expert with Remote Working with VPN technology
Software expertise
Operating system proficiency ( MacOS, windows 10)

Timeline

CUSTOMER SERVICE ASSOCIATE

SPECTRUM COMMUNICATIONS

07.2022 - Current

CUSTOMER SERVICE ASSOCIATE

APRIA HEALTHCARE

08.2019 - 07.2022

GENERAL STUDIES AA - undefined

METROPOLITAN COMMUNITY COLLEGE