Zerin Rahman
St. Louis
Summary
Business Analytics graduate with experience in business process analysis, stakeholder coordination, and KPI reporting. Skilled in gathering requirements, documenting workflows, and translating user needs into actionable solutions. Strong communicator with cross-functional collaboration and Agile project support experience.
Overview
2
2
years of professional experience
Work History
Junior Associate
Daraz Bangladesh Ltd.
08.2022 - 01.2023
- Gathered seller and business team requirements to improve workflows and platform performance.
- Built daily, weekly, and monthly reports to track KPIs and support decisions.
- Conducted webinars and user training to improve adoption of tools and processes.
- Coordinated with cross-functional teams to resolve account, system, and inventory issues.
- Documented support workflows and process improvement recommendations.
Partner Support Representative
Daraz Bangladesh Ltd.
08.2021 - 08.2022
- Worked with sellers and internal teams to analyze issues, document needs, and improve operations.
- Supported onboarding, account optimization, and workflow guidance.
- Monitored performance metrics and identified process improvement opportunities.
- Managed task follow-ups across multiple user groups in a fast-paced environment.
HR Intern
Augmedix Bangladesh Ltd.
10.2020 - 02.2021
- Maintained hiring databases and recruitment workflow reports.
- Coordinated interview scheduling, onboarding, and stakeholder communication.
- Helped improve recruitment tracking and reporting processes.
Education
MBA - Business Analytics
Webster University
03-2026
BBA - Human Resource Management
East West University
12-2020
Skills
- Business Requirements Gathering
- Process Mapping
- Backlog Grooming
- User Stories
- Stakeholder Collaboration
- Data Analysis
- KPI Reporting
- Excel
- Power BI
- RapidMiner
- SQL
- Google Suite
- Microsoft Office
References
Available upon request.
Timeline
Junior Associate
Daraz Bangladesh Ltd.
08.2022 - 01.2023
Partner Support Representative
Daraz Bangladesh Ltd.
08.2021 - 08.2022
HR Intern
Augmedix Bangladesh Ltd.
10.2020 - 02.2021
MBA - Business Analytics
Webster University
BBA - Human Resource Management
East West University