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Zer-Ian Clyde Almonicar
Macau,Traveza Do Armazem Velho E Df Weng Cheong 3andar
Work Preference
Summary
Results-driven professional experienced in fostering success within challenging environments. Contributed to organizational growth through continuous skill enhancement and adaptability. Focused on delivering value and driving company objectives.
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
CUSTOMER SERVICE AGENT
1Aviation ground handling services corp. (Cebu Pacific air)
Lapu lapu city
04.2024 - 12.2025
- Resolved passenger complaints and provided effective solutions promptly.
- Addressed customer inquiries on flight schedules and baggage policies, enhancing customer understanding.
- Managed check-in processes using airline reservation systems efficiently.
- Collaborated with ground staff to streamline boarding procedures, improving overall passenger experience.
- Informed customers about safety protocols and airline regulations, ensuring compliance and passenger safety.
Education
BACHELOR OF SCIENCE In Aviation Information System - AVIATION INFORMATION SYSTEM
Philippine State College of Aeronautics
Medellin, Cebu 06.2019 - 08.2023
Skills
- Customer Service Skills
- Problem Resolution
- Conflict resolution
- Effective communication
- Teamwork and Collaboration
- Time Management
- Attention to detail
- Microsoft Office proficiency
- Can Work Under Pressure
- Fast Learner
Languages
- English
- Tagalog
Personal Information
- Age: 26
- Date of Birth: 12/21/99
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
- Religion: Seventh Day Adventist
- Height: 165cm
- Weight: 68 kg
Timeline
CUSTOMER SERVICE AGENT
1Aviation ground handling services corp. (Cebu Pacific air)
04.2024 - 12.2025
BACHELOR OF SCIENCE In Aviation Information System - AVIATION INFORMATION SYSTEM
Philippine State College of Aeronautics
06.2019 - 08.2023