Summary
Overview
Work History
Education
Skills
Timeline
Generic
Zenith Cubay  Naungayan

Zenith Cubay Naungayan

Macao,Taipa

Summary

Reliable Room Attendant with experience in maintaining cleanliness, ensuring guest satisfaction and adhering to hotel standards. Strengths include time management and high quality service delivery under pressure. Notable for positive impact on guest experiences through prompt issue resolution and exemplary customer service skills.

Overview

15
15
years of professional experience

Work History

Guest Room Attendant

Wynn Palace
Taipa, Cotai Macau
08.2023 - Current
  • Ensured guest rooms were clean and comfortable, changed linen and restocked amenities.
  • Disinfected surfaces regularly using appropriate cleaning materials.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

Customer Service Representative

Ibex Global
Davao City, Davao
11.2021 - 08.2022
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Service Representative

VXI global
Davao City, Davao
09.2020 - 10.2021
  • Assisted customers with product selection billing, and technical support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Gathered customer feedback through surveys and used the data to improve customer service.

International Sales Associate

SM Development Corp.
Philippines , Philippines
01.2018 - 01.2020
  • Created promotional materials such as brochures, flyers, catalogs and web content for international audiences.
  • Conducted intensive property market research to stay abreast of trends and developments.

• Marketing Real estate (condo Unit) Overseas.
• Assisting clients in problem-solving and documentation processes.

• Monitoring customer satisfaction with our service.

Nanny

Kristoffer Luczak
Taipa , Taipa Macau
08.2013 - 12.2018
  • Helped prepare meals for the children according to dietary guidelines set forth by parents.
  • Researched new places or activities that would be interesting and beneficial for the Alex.
  • Developed positive relationships with each child by providing nurturing care.
  • Performed light housekeeping duties related to childcare such as laundry or meal preparation.
  • Monitored the children's playtime to ensure safety and wellbeing.
  • Organized educational games and materials to encourage learning in a fun way.
  • Communicated regularly with families regarding daily events and any concerns that may arise.

VIP Casino Waitress

Greek Methology
Macau, Taipa Macau
01.2010 - 04.2011
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Greeted customers and provided menus.
  • Took orders for food and drinks and delivered them to guests.
  • Maintained a clean work station by restocking supplies, wiping down counters.

Education

Bachelor of Science - Nursing

Mindanao Medical Foundation College
Davao City Philippines
04-2005

Skills

Hospitality expertise
Turndown service
Detail-orientated
Strong communication Skill

Excellent customer care

Excellent time management

Marketing

Timeline

Guest Room Attendant

Wynn Palace
08.2023 - Current

Customer Service Representative

Ibex Global
11.2021 - 08.2022

Customer Service Representative

VXI global
09.2020 - 10.2021

International Sales Associate

SM Development Corp.
01.2018 - 01.2020

Nanny

Kristoffer Luczak
08.2013 - 12.2018

VIP Casino Waitress

Greek Methology
01.2010 - 04.2011

Bachelor of Science - Nursing

Mindanao Medical Foundation College
Zenith Cubay Naungayan