Zariah Johnson
St Louis
Summary
Customer-Focused Member Experience Associate with a proven history of boosting member satisfaction and retention through strategic relationship management and proactive problem-solving. Successfully resolved customer concerns and implemented retention strategies that reduced membership turnover. Known for clear communication, empathy, and efficiency, consistently exceeding performance goals while fostering long term loyalty and trust.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Member Experience Associate
Club fitness
St Louis
02.2024 - Current
- Assisted members with inquiries about fitness programs and services.
- Facilitated the onboarding process for new members, including providing tours of facility and completing paperwork.
- Provided exceptional customer service to enhance member satisfaction and retention.
- Managed member accounts and resolved billing issues promptly.
Warehouse Manager
1st Phorm
St Louis
02.2023 - 12.2023
- Oversaw inventory management, tracking stock levels and coordinating replenishments.
- Trained new staff on safety protocols and operational procedures for warehouse tasks.
- Managed daily warehouse operations to ensure efficient workflow and organization.
- Collaborated with cross-functional teams to improve operational efficiency in the warehouse.
Sales Associate
Champs Sporting Goods
St Louis
07.2022 - 02.2023
- Maintained organized product displays to enhance customer shopping experience.
- Processed sales transactions accurately using point-of-sale systems.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Sales Associate
Walgreens
St Louis
06.2021 - 08.2022
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Received and displayed product shipments on store retail shelves upon delivery.
Education
Oakville Sr High School
St Louis, MissouriSome College (No Degree) - Exercise Science
St.Louis Community College
St Louis, MissouriSkills
- Customer relationship management
- Time management
- Patience and composure
- Effective decision making
- Strong interpersonal skills
- Sales support
- Exceptional communication
- Customer service
- Attention to detail
- Problem solving
Timeline
Member Experience Associate
Club fitness
02.2024 - Current
Warehouse Manager
1st Phorm
02.2023 - 12.2023
Sales Associate
Champs Sporting Goods
07.2022 - 02.2023
Sales Associate
Walgreens
06.2021 - 08.2022
Oakville Sr High School
Some College (No Degree) - Exercise Science
St.Louis Community College