Zamaray Sharifi
St Louis
Summary
With over 10 years of experience in the gas station industry, I have developed a comprehensive skill set including strong customer service skills, proficiency in point-of-sale systems and cash handling procedures, and a keen understanding of safety regulations and emergency protocols. I have proven myself to be a reliable and dedicated employee, consistently meeting and exceeding performance standards. I am also known for my ability to work well both independently and as part of a team, and for my excellent communication and problem-solving skills. I would be a valuable asset to any organization seeking a dependable and experienced
employee.
Overview
15
15
years of professional experience
Work History
Retail Team Member
Panera Bread
Saint Louis Missouri
11.2024 - Current
- Delivered exceptional customer service by quickly addressing inquiries and resolving issues.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to ensure efficient service during peak hours.
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
- Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
- Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
BP Station Clerk
Bp Gas Station
St Louis, MO
04.2020 - 10.2024
- Generated daily reports of sales activity for management review.
- Prepared deposits according to established procedures.
- Processed customer orders promptly and accurately.
- Answered phones in a courteous manner while providing excellent customer service.
- Maintained inventory levels of office supplies and equipment as needed.
- Performed data entry tasks to update customer accounts records.
- Resolved discrepancies between invoices and purchase orders quickly.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Operated cash register to process cash, check, and credit card transactions.
BP Station Clerk
Bp Gas Station
St Louis, Missouri
09.2015 - 03.2019
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
7-Eleven Store Clerk
7-eleven Convenience Store
St Louis, MO
05.2011 - 08.2014
- Processed customer payments accurately and efficiently.
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Organized store shelves according to product type and size.
Education
Bachelor of Arts - Medicine (Pre-Medicine)
Balkh Medical University
Afghanistan07-1999
High School Diploma -
Bakhter High School
Afghanistan07-1986
Skills
- Quality Control
- Cash Management
- Correspondence Writing
- Customer Satisfaction
- Peer relationships
- Prioritization
- Confidentiality
- Handling payments
- Reliability and punctuality
- Store maintenance
Timeline
Retail Team Member
Panera Bread
11.2024 - Current
BP Station Clerk
Bp Gas Station
04.2020 - 10.2024
BP Station Clerk
Bp Gas Station
09.2015 - 03.2019
7-Eleven Store Clerk
7-eleven Convenience Store
05.2011 - 08.2014
High School Diploma -
Bakhter High School
Bachelor of Arts - Medicine (Pre-Medicine)
Balkh Medical University