Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zamantha Baez

St Louis

Summary

My professional background includes law and management in dynamic environments such as Chick-fil-A, where I developed skills in leadership, organization, and customer service. However, my true calling for the healthcare field emerged from my personal experience: for three years, I cared for a family member with cancer, which allowed me to understand firsthand the physical and emotional needs of patients. Additionally, accompanying my baby through their battle with cancer strengthened my commitment to providing support and care to those in need. I am seeking an opportunity in the healthcare sector where I can apply my skills in management, service, and empathy to improve the quality of life for patients and their families while beginning a career in this field.

Overview

5
5
years of professional experience

Work History

Chickfil A

Manager,supervisor
San Luis
10.2022 - Current
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Counselor

Microfinanciera Fundeser Nicaragua
Nicaragua
01.2020 - 05.2021
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Education

Bachelor of Laws - Law

UNIMET
Nicaragua
12-2020

Skills

  • Employee training
  • Performance evaluation
  • Customer service
  • Business planning
  • Communication
  • Public speaking
  • Friendly, positive attitude
  • Leadership development

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Chickfil A

Manager,supervisor
10.2022 - Current

Counselor

Microfinanciera Fundeser Nicaragua
01.2020 - 05.2021

Bachelor of Laws - Law

UNIMET
Zamantha Baez