Zainab Saadi
St Louis
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Sales Associate
Weekends Only
09.2019 - 06.2022
- Assisted customers in product selection to enhance shopping experience
- Maintained product displays to ensure visual appeal and accessibility
- Processed transactions efficiently, minimizing wait times for customers
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Customer Service Cashier
Dollar Tree
07.2022 - 11.2024
- Processed customer transactions efficiently, ensuring accurate cash handling and balance reconciliation.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction levels.
- Maintained organized checkout area, contributing to a clean and welcoming store environment.
- Conducted regular audits of cash drawer and registers, maintaining financial integrity and compliance standards.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
Associate of Arts - Accounting
Saint Louis Community College
St. Louis, MO06-2023
Skills
- Customer service
- Patience and composure
- Cash handling
- Customer focus
- POS system operation
- Multitasking and organization
- Adaptability and flexibility
- Problem-solving
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Customer Service Cashier
Dollar Tree
07.2022 - 11.2024
Sales Associate
Weekends Only
09.2019 - 06.2022
Associate of Arts - Accounting
Saint Louis Community College