Zackery Lewis
Savannah
Summary
An energetic and driven individual with a natural talent for creating positive customer experiences and fostering team collaboration. Strong grasp of sales strategies and inventory management, as well as proficiency in utilizing POS systems. Committed to driving store success through exceptional service and operational efficiency.
Overview
18
18
years of professional experience
Work History
Assistant Retail Store Manager
LensCrafters
01.2024 - Current
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
Mobile Expert
T-Mobile
10.2021 - 11.2023
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Optical Manager
Sam's Club
08.2020 - 10.2021
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
Retail Supervisor
Visionworks
08.2013 - 08.2019
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Optical Manager
Sam's Club
12.2006 - 07.2013
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
Education
College - Nursing
NCMC
Trenton, MO07.2020
High school diploma - undefined
Savannah High School
Savannah, MO05.2004
Skills
- Product knowledge expertise
- Staff training and development
- Goal setting and achievement
- Loss prevention strategies
- Promotional planning
- Sales strategy development
- Budget planning and control
- Staff development
Accomplishments
- I worked my way up from part-time optician to Store manager.
- Awarded gold-tier name plate for my contribution to sales.
- Documented and resolved failure to meet sales goals which led to an increase in associate KPIs performance across the board.
- Inspire associate excellence through leading by example and mentoring.
- Continuously receive customer surveys praising my quality of customer service and ability to resolve issues.
Timeline
Assistant Retail Store Manager
LensCrafters
01.2024 - Current
Mobile Expert
T-Mobile
10.2021 - 11.2023
Optical Manager
Sam's Club
08.2020 - 10.2021
Retail Supervisor
Visionworks
08.2013 - 08.2019
Optical Manager
Sam's Club
12.2006 - 07.2013
High school diploma - undefined
Savannah High School
College - Nursing
NCMC
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