Zackary Hanna
Kansas City
Summary
Highly motivated, dependable individual, with 6+ years of banking and teller experience.
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Private Security Guard
Securitas Security Services USA
06.2019 - Current
- Made recommendations to improve security procedures and systems.
- Developed and updated security procedures, security system drawings and related documentation.
- Apprehended suspects and worked with local law enforcement to provide valuable evidence.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Completed incident reports to record security or loss prevention incidents.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Guarded restricted areas to prevent unauthorized entry.
- Reported safety hazards for remediation response.
- Documented security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Trainer
AMAZON AMBASSADOR• AMAZON
11.2017 - 06.2019
- Cross trained in multiple departments, , Top performer,
- Warehouse
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Trained newly hired top talent to fill key positions and maximize productivity.
KEY HOLDER
CHECKSMART
06.2017 - 11.2017
- Open and closing procedures, Training, Check cashing and accounts, loan applications
- Assisted in general housekeeping to maintain store image.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Delegated work to staff, setting priorities and goals.
- Trained, managed and motivated employees to promote professional skill development.
LEAD ASSEMBLER
HARMAR MOBILITY
07.2016 - 06.2017
- Cross trained lead parts assembler
- Completed accurate assembly work by positioning and aligning components.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Operated precision tools and equipment to perform dimensions without error.
- Assembled and completed products according to production schedules.
- Assembled complex components after careful review of project specifications and directions.
- Performed tests on completed products to assess durability and functionality.
- Assembled machinery from component parts, following prescribed instructions to support correct configurations.
Traveling Teller
Country Club Bank
08.2014 - 07.2016
- Opened and closed branch locations within my region, handled accounts, cash handling procedures
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
Banker and Teller
ACADEMY BANK
01.2012 - 08.2014
- Opening and closing accounts, Loans, Teller work
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Trained employees on cash drawer operation.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Performed special services for customers, ordering bank cards and checks.
Education
DIPLOMA H.S -
GRAIN VALLEY HIGH SCHOOL
Grain Valley, MO05.2009
criminal justice and psychology
METROPOLITAN COMMUNITY COLLEGE
Skills
- Accuracy
- Punctuality
- Knowledgeable in many
- Banking software’s
- Customer Service
- Hard working
- ZACKARY M HANNA
- WAREHOUSE, MANUFACTURING & BANKING
- CCTV Surveillance
- Interior and Exterior Patrol
- First Aid and CPR Certified
- Investigative Skills
- Detail-Oriented
- CCTV Monitoring
- Ground Patrol
- Detailed Activity Logs
- Verbal and Written Communication
- Incident Reporting
- CPR Certified
- Team Player
- Intrusion Detection
- Attentive and Observant
- Theft Prevention
- First Aid Training
- Report Writing
- High Level of Integrity
- Pattern Recognition
- De-escalation Techniques
- Emergency Response
- Professional Demeanor
Timeline
Private Security Guard
Securitas Security Services USA
06.2019 - Current
Trainer
AMAZON AMBASSADOR• AMAZON
11.2017 - 06.2019
KEY HOLDER
CHECKSMART
06.2017 - 11.2017
LEAD ASSEMBLER
HARMAR MOBILITY
07.2016 - 06.2017
Traveling Teller
Country Club Bank
08.2014 - 07.2016
Banker and Teller
ACADEMY BANK
01.2012 - 08.2014
DIPLOMA H.S -
GRAIN VALLEY HIGH SCHOOL
criminal justice and psychology
METROPOLITAN COMMUNITY COLLEGE