Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Zachary Wilbanks

Harrisonville

Summary

Dynamic sales associate with proven expertise at Silverline Trailers LLC, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in cash handling and building rapport, I consistently increased sales revenue while fostering teamwork and collaboration. Reliable and adaptable, I thrive in fast-paced environments, ensuring seamless operations and positive customer experiences.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

4
4
years of professional experience

Work History

Sales Associate

Silverline Trailers LLC
01.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Performed cash, card, and check transactions to complete customer purchases.

Dockworker

Trade Fair
01.2024 - 11.2024
  • Improved warehouse efficiency by organizing and maintaining a clean dock area.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Collaborated with team members to complete tasks efficiently, improving overall productivity.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Reduced workplace accidents by implementing proper lifting techniques and adherence to safety guidelines.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Optimized storage space utilization by strategically arranging pallets and containers within the dock area.
  • Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.

Line Operator

Church & Dwight
08.2023 - 11.2024
  • Loaded and unloaded product on and off conveyor line by routinely lifting up to [Number] pounds.
  • Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
  • Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
  • Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.
  • Adjusted machine feed and speed to correct machine malfunctions.

Cashier

Ventage Stock
01.2021 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

High School Diploma -

Harrisonville High School
Harrisonville, MO
05-2019

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Flexible schedule
  • Sales training
  • Calm demeanor
  • Written and oral communication skills
  • Reading comprehension skills

Accomplishments

  • Brought in quiet a few new customers.
  • Resolved product issue through consumer testing.

Timeline

Sales Associate

Silverline Trailers LLC
01.2025 - Current

Dockworker

Trade Fair
01.2024 - 11.2024

Line Operator

Church & Dwight
08.2023 - 11.2024

Cashier

Ventage Stock
01.2021 - 09.2022

High School Diploma -

Harrisonville High School

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Zachary Wilbanks