Zachary Westwood
Liberty,MO
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
CFS Manager
BMW of Spokane
05.2023 - 05.2024
- Worked with customers to offer a variety of protections and finance options for their vehicle
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
CFS Manager
Jaguar Land Rover Spokane
02.2021 - 05.2023
- Worked with customers to offer a variety of protections and finance options for their vehicle
- Trained newer CFS Managers to improve both selling skills and cashflow
- Successfully stayed at top performance year round
- Assisted customers with any issues that arose
Sales Associate
Jaguar Land Rover Spokane
07.2017 - 02.2021
- Built relationships with customers to encourage repeat business.
- Was a top performer
- Was Master Certified through Jaguar Land Rover
Education
High School Diploma -
East Valley High School
Spokane, WA06.2013
Skills
- Customer Service
- Cashflow
- Sales
- Problem Solving
- Time management
- Decision-making
- Verbal and written communication
Timeline
CFS Manager
BMW of Spokane
05.2023 - 05.2024
CFS Manager
Jaguar Land Rover Spokane
02.2021 - 05.2023
Sales Associate
Jaguar Land Rover Spokane
07.2017 - 02.2021
High School Diploma -
East Valley High School
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