Zachary Tompkins
Lee’s Summit
Summary
Dynamic professional with a proven track record at Blue Cross and Blue Shield of Kansas, excelling in leadership and communication. Adept at enhancing customer service experiences and streamlining processes, I leverage creative problem-solving and data management skills to drive team success and improve operational efficiency.
Overview
11
11
years of professional experience
Work History
Assistant Supervisor
Blue Cross and Blue Shield of Kansas
01.2020 - Current
- Evaluate team performance to ensure goals are met
- Prepare daily work plan and reports
- Develop ways to improve customer service experience
- Create a team positive and engaging team environment
- On internal web communications team creating news articles and keeping site updated
- Serve as support to supervisor and team
- Conduct interviews
Customer Experience Written Specialist
Blue Cross and Blue Shield of Kansas
01.2019 - 01.2020
- Research and respond to email inquiries from our providers and members
- Handle written inquiries including questions on benefits, membership changes, claims, and process appeals and prior-authorization requests
- Ensure responses and letters retain the voice of the company while conveyed in a way that is easy to understand
Customer Experience Specialist
Blue Cross and Blue Shield of Kansas
01.2015 - 01.2020
- Answer member and provider calls regarding benefits, claims, and general policy information
- Ensure that claims have processed correctly
- Resolve any issues facing our members and providers
- Assist with written inquiries
Education
Bachelor of Business Administration - Marketing
Fort Hays State University
Skills
- Leadership
- Team Collaboration
- Communication
- Process improvement
- Corporate communications
- Data Entry
- Creative problem solving
- SharePoint
- Microsoft Word
- Excel
- Power Point
- Outlook
- Time management
Timeline
Assistant Supervisor
Blue Cross and Blue Shield of Kansas
01.2020 - Current
Customer Experience Written Specialist
Blue Cross and Blue Shield of Kansas
01.2019 - 01.2020
Customer Experience Specialist
Blue Cross and Blue Shield of Kansas
01.2015 - 01.2020
Bachelor of Business Administration - Marketing
Fort Hays State University