Zachary Phillips
Blue Springs
Summary
Professional IT specialist prepared for role with extensive experience in Active Directory administration. Known for high standards and impactful contributions to secure and efficient directory services. Exhibits strong focus on team collaboration and adaptability to changing needs while ensuring reliable system performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
System Admin
United States Airforce
07.2019 - Current
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Participated in the design of Active Directory structures to optimize group policy management for desktop systems and endusers.
- Upgraded existing infrastructure by planning and executing successful migration projects between Active Directory versions or platforms.
- Monitored security groups, active directory accounts, user profiles and company-issued devices, supporting technical troubleshooting and administering replacements as necessary.
- Maintained active directory to build user network profiles, reset passwords, and unlock accounts.
- Managed Active Directory accounts for users and groups, improving access control across the organization.
- Assisted in successfully passing IT audits by maintaining accurate records of changes made within the Active Directory environment.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
Enterprise Service Desk
TEKsystems
08.2023 - 02.2025
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Maintained up-to-date knowledge on industry best practices to provide accurate guidance and recommendations to endusers.
- Implemented new ticketing system for improved tracking and reporting of service desk activities.
- Proactively identified recurring issues, leading to the development of long-term solutions and process improvements.
- Maintained compliance with relevant industry regulations by enforcing strict access controls and monitoring user activities.
- Assisted in successfully passing IT audits by maintaining accurate records of changes made within the Active Directory environment.
- Managed expiration dates with SAARs to Reset expiration on Active Directory environment
Education
Bachelor of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH02-2027
Skills
- System upgrades
- Technical support expertise
- System monitoring
- Active Directory management
- Remote Access
- System updates
- Hardware and software installation
- Helpdesk operations
- Active directory configuration
- Active Directory knowledge
Certification
CompTIA Security+ Certificate
Timeline
Enterprise Service Desk
TEKsystems
08.2023 - 02.2025
System Admin
United States Airforce
07.2019 - Current
CompTIA Security+ Certificate
Bachelor of Science - Cyber Security
Southern New Hampshire University
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