Zachary Moore
Springfield
Summary
Dynamic and results-driven professional with a positive attitude and strong customer service skills, honed at DoorDash. Proven track record in enhancing customer satisfaction through timely deliveries and effective problem-solving. Adept at teamwork and collaboration, with a keen attention to detail in managing events as a Catering Manager at Jimmy Johns Gourmet Subs.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
8
8
years of professional experience
Work History
Delivery Driver
DoorDash
08.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Bar Staff Member
417 Taphouse
08.2024 - 09.2025
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Participated in staff meetings and provided valuable input on ways to improve overall bar operations.
Electronics Sales Associate
Walmart
09.2021 - 07.2022
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Applied knowledge of electronics products to educate prospects and customers.
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
Catering Manager
Jimmy Johns Gourmet Subs
03.2018 - 09.2019
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
Education
GED -
Kickapoo Highschool
Springfield, MOSkills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Attention to detail
- Problem-solving
Timeline
Bar Staff Member
417 Taphouse
08.2024 - 09.2025
Delivery Driver
DoorDash
08.2022 - Current
Electronics Sales Associate
Walmart
09.2021 - 07.2022
Catering Manager
Jimmy Johns Gourmet Subs
03.2018 - 09.2019
GED -
Kickapoo Highschool
Customer service award at Walmart
I was hit with a secret shopper at walmart while working in electronics as an associate and got an award for excellent customer service.
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