Zachary Macy
Joplin
Summary
Dynamic Master Technician with a proven track record at Fletcher Autogroup, excelling in diagnostic troubleshooting and vehicle performance analysis. Recognized for mentoring junior technicians and enhancing team leadership, consistently achieving high customer satisfaction and low comeback rates through precise diagnostics and effective communication.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Member and Volunteer
Joplin Youth Football
Joplin
08.2023 - Current
- Led team coaching, organized practices and game-day logistics, facilitated communication between coaches and families, and managed volunteer coordination to foster player development and strengthen club culture
- Organized practice schedules for youth football teams throughout the season.
- Coordinated volunteer efforts to ensure smooth event operations and support.
- Mentored young athletes in skills development and teamwork principles.
Member
Rooted Church
08.2018 - Current
- Engaged regularly with small groups and youth functions and activities.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Master Technician
Fletcher Autogroup - Chrysler Dodge Jeep Ram
Joplin
08.2003 - Current
- Chrysler/Dodge/Jeep/Ram Master Certified technician specializing in advanced drivability diagnostics, CAN bus electrical systems, engine performance, transmission repair, and complex intermittent fault isolation
- Expert user of OEM diagnostic platforms including WiTECH 1.0/2.0, StarSCAN, StarMOBILE, Micropod II, and factory service information systems for accurate root-cause analysis
- Perform precision diagnostics using lab scopes (PicoScope), Fluke DVOM, smoke machines, pressure transducers, and scan-data interpretation rather than parts-swapping methodology
- Applied structured troubleshooting processes: symptom verification, fault-tree analysis, pinpoint testing, and post-repair validation to enhance first-time fix rates and minimize comeback ratios
- Execute advanced repairs on HEMI platforms, Pentastar engines, ZF transmissions, electrical architecture modules, and integrated vehicle networks
- Follow OEM torque specifications, TSB procedures, STAR case guidance, and Chrysler engineering repair protocols to maintain warranty compliance and mechanical integrity
- Proficient in module programming, flash updates, immobilizer functions, and network topology diagnostics
- Mentor junior technicians in safe shop practices, diagnostic workflow discipline, and efficient repair planning
- Consistently recognized for critical thinking, high diagnostic accuracy, and ability to resolve chronic or previously misdiagnosed vehicle issues
- Operate effectively within high-volume dealership workflow, balancing flat-rate productivity with OEM diagnostic rigor while meeting service advisor timelines and customer satisfaction targets
- Collaborated cross-functionally with service advisors, parts departments, and warranty administrators to streamline repair approvals and ensure parts availability and warranty documentation compliance
- Maintain dealership standards for repair quality, shop safety, and manufacturer audit readiness, consistently achieving strong CSI scores and low comeback rates through disciplined repair verification and road testing
Education
Associates in Applied Science - MOPAR CAP
Oklahoma State University Institute of Technology
Stillwater, OK05.2003
Skills
- Volunteer coordination
- Team leadership
- Customer relationship management
- Technical training
- Diagnostic troubleshooting
- Vehicle performance analysis
- Module programming
- Mentor new technicians
Certification
- XEV High-Voltage Electrical Safety Certification, National Institute for Automotive Service Excellence, 01/18
- Annual Stellantis Factory Training, Stellantis Dodge, 01/10
- Certified Master Automobile Technician (A1-A8), National Institute for Automotive Service Excellence, 01/03
- Refrigerant Recovery and Recycling Certification, National Institute for Automotive Service Excellence, 01/03
Community Involvement And Leadership
- Member and Volunteer, Joplin Youth Football, 08/23, Present, Provided leadership and operational support through team coaching, organizing practices and game-day logistics, facilitating communication between coaches and families, and managing volunteer coordination to enhance player development and positive club culture
- Member, Rooted Church, 08/18, Present, Engaged regularly in the midst of small groups, and youth functions and activities
Timeline
Member and Volunteer
Joplin Youth Football
08.2023 - Current
Member
Rooted Church
08.2018 - Current
Master Technician
Fletcher Autogroup - Chrysler Dodge Jeep Ram
08.2003 - Current
Associates in Applied Science - MOPAR CAP
Oklahoma State University Institute of Technology