Zachary Henley
Platte City
Summary
Skilled Sales professional offering demonstrated success for the past 13 years with proven track record in managing client accounts and driving revenue. Known for strong collaboration skills and consistently achieving results in dynamic environments. Expertise in sales strategies, client relationship management, negotiation and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Sales Account Manager
AT&T
03.2021 - Current
- Managed key account relationships, ensuring customer satisfaction and retention.
- Developed tailored sales strategies to meet diverse client needs and objectives.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Led negotiations with clients, securing profitable contracts and expanding market share.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
Satellite Technician and Smart Home Sales Expert
Blue Sky Satellite
03.2014 - 03.2021
- Installed satellite systems and ensured optimal alignment for signal reception.
- Conducted routine maintenance and troubleshooting to enhance system performance.
- Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
- Source and develop new business opportunities through cold calling, email and in-person inquires.
- Offered, presented, demonstrated, and sold Smart Home Solutions and home network security. Worked with individual customers in their homes and businesses.
- Upsold new products to existing and new customers, exceeding goals by 400%.
Independent Contractor Satellite Internet
Pixius Communications LLC
06.2017 - 12.2018
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Pre-called customers days in advance to schedule appointments to update their internet systems to ensure their convenience and maintaining the best service possible to all new and existing customers.
- Laid out a detailed list of billable charges and informed customers and management with detailed photos to verify work and agreed upon charges for completing specific work at new and existing customers residential and commercial sites.
- Troubleshooted, updated, and maintained Cat-5 and cat-6 ethernet lines, home networks and security systems.
Smart Home Expert
Blue Sky Satellite
09.2012 - 05.2017
- Led installation and configuration of smart home systems, enhancing user experience and functionality.
- Trained clients on operation and maintenance of smart technology, improving customer satisfaction and engagement.
- Collaborated with cross-functional teams to develop tailored solutions for diverse client needs.
- Researched emerging technologies to recommend innovative products, driving business growth and client loyalty.
Education
Fire I & II Certifications -
Pleasant Valley Fire Department
10.2009
No Degree - Criminal Justice
Maple Woods Community College
Kansas City, MO09.2009
Associate of Applied Science - General Electronics
Marine Corps
Twentynine Palms, CAHigh School Diploma -
Maple Woods Community College
Kansas City, MO05-2005
Skills
- Detail-oriented
- Service excellence
- Delivers results in challenging environments
- Effective time management
- Problem-solving
- Quality assurance
- Lead generation through calls
- In-depth product knowledge
- Sales proficiency
- Strategic goal setting
- Customer relationship management
- Computer Literacy
- Microsoft Office Suite
Timeline
Sales Account Manager
AT&T
03.2021 - Current
Independent Contractor Satellite Internet
Pixius Communications LLC
06.2017 - 12.2018
Satellite Technician and Smart Home Sales Expert
Blue Sky Satellite
03.2014 - 03.2021
Smart Home Expert
Blue Sky Satellite
09.2012 - 05.2017
No Degree - Criminal Justice
Maple Woods Community College
Fire I & II Certifications -
Pleasant Valley Fire Department
Associate of Applied Science - General Electronics
Marine Corps
High School Diploma -
Maple Woods Community College