Zachary Harris
Clever,MO
Summary
Seeking the position of Product Manager to provide excellent service and support to the Product line, Departments, and CNHi Reman. Proven work-related history and experience by successful work with cross-functional departments and building dealer relationships. Striving to achieve my current goals, create new ones, and advance personally and professionally.
Overview
13
13
years of professional experience
Work History
Reman Technical Specialist
CNH Industrial Reman
01.2021 - Current
- Balance customer and dealer concerns with acceptable resolutions through superior technical support and assistance by meeting or exceeding customer support KPIs while addressing internal and external failures to be proactive in preventing future issues while building confidence in both Reman products and our company.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations
- Reviewed technical documents and collaborated on customized designs to achieve process improvement and compliance
Production Scheduler
CNH Industrial Reman
01.2018 - 01.2021
- Develop production schedule based on sales forecast, safety stocks, and core availability while projecting and reporting material variances
- Manage job orders and oversee production processes from start to finish to ensure deadlines are delivered and met while reviewing processes for continuous improvement
- Work with a cross functional team to meet dealer demand and procure components parts tracking core and fallout.
- Met production goals and formed action plan to constantly raise bar to higher standards
Driveline Production Lead
CNH Industrial Reman
01.2015 - 01.2018
- Assist management with day-to-day production activities to meet schedules, absorption, labor, and performance of 25 employees
- Performed new hire orientation, on-boarding, and ensured training logs for all employees were up to date
- Held the highest standards for Quality and Safety while producing numerous products to support dealer and customer demand while making continuous improvements to the department, lines, employees, and processes.
- Handled production line documentation for waste, downtime and output
- Supported employees by accurately tracking time and proactively resolving any conflicts
Fuel Technician
CNH Industrial Reman
01.2014 - 01.2015
- Disassemble, inspect, build, and test both injectors and fuel pumps through all operations
- Assisted R&D and Engineering both in launching new product lines such as CP3s and ISM injection pumps, while aiding supervision in continuous improvements to HPCR Injection while performing both scheduled and preventative maintenance on both tools and equipment.
- Closely followed safety procedures and corrected errors to avoid workplace mishaps and injury
- Maintained accurate documentation of performed work and completed tasks
Machinist
BNSF Railway
01.2011 - 01.2014
- Repair running gears wheels, springs, and brake rigging traction motors through testing and repair to brake systems, safety appliances, couplers, draft systems, air compressors, safety valves, lube oil filtration systems, fuel systems, radiators, and shutters by disassembling and install to repair and replace locomotive diesel components through performing scheduled maintenance on both tools and equipment.
- Read and interpreted blueprints, technical drawings, and schematics to determine parts dimensions
- Monitored equipment to detect and report malfunctions and prevent accidents
- Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan
Education
BBA - Business Administration
Drury University
Springfield, MO2023
Bachelor of Science - Organizational Leadership
Drury University
Springfield, MO2023
Certificate - Supervision
Management Development Institute
Springfield, MO2020
Associate of Applied Science - Automotive Technology
Ozarks Technical Community College
Springfield, MO2019
Skills
- APICS CPIM Modules 1-5
- Orienting and onboarding new employees
- Designing and conducting performance appraisals
- Investigative procedures for workplace problems
- Legal issues impacting the workplace
- Essentials of Effective Supervision
- Harassment training
- First aid, CPR, AED certified
- SRC profitability training
Timeline
Reman Technical Specialist
CNH Industrial Reman
01.2021 - Current
Production Scheduler
CNH Industrial Reman
01.2018 - 01.2021
Driveline Production Lead
CNH Industrial Reman
01.2015 - 01.2018
Fuel Technician
CNH Industrial Reman
01.2014 - 01.2015
Machinist
BNSF Railway
01.2011 - 01.2014
BBA - Business Administration
Drury University
Bachelor of Science - Organizational Leadership
Drury University
Certificate - Supervision
Management Development Institute
Associate of Applied Science - Automotive Technology
Ozarks Technical Community College
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