Zachary Ellis
Saint Joseph
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Emergency Room Unit Clerk
Excelsior Springs Medical Center
06.2022 - Current
- Contributed to successful audits by consistently maintaining up-to-date knowledge regarding hospital policies, procedures, and regulatory requirements.
- Maintained accurate patient records by diligently updating electronic health systems with relevant data.
- Adhered to HIPAA guidelines while handling sensitive patient information, protecting privacy rights, and maintaining confidentiality at all times.
- Assisted with scheduling follow-up appointments for discharged patients, ensuring continuity of care after their ER visit.
- Assisted in reducing wait times by effectively prioritizing tasks based on the urgency of patients'' needs.
- Utilized multiple PC applications throughout day.
- Improved patient flow by efficiently managing admissions, discharges, and transfers in the Emergency Room.
- Supported optimal patient care by ensuring timely retrieval of lab results and diagnostic reports for physicians.
- Streamlined patient discharge processes by assembling necessary paperwork and discharge instructions swiftly and accurately.
- Enhanced communication between medical staff by promptly relaying critical information and updates on patient status.
- Facilitated clear communication among nursing staff through diligent documentation and relay of physician orders.
- Collaborated with interdisciplinary teams to coordinate seamless transitions between departments for admitted patients.
- Streamlined the registration process for incoming patients, gathering essential demographic and insurance information quickly and accurately.
Store Associate
Aldi Foods
11.2021 - 03.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Behavioral Health Technician
University of Kansas Medical Center- Strawberry Hill
09.2019 - 12.2020
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
Billing Claims Specialist
Netsmart
06.2018 - 08.2019
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Liaised between patients, insurance companies, and billing office.
Home Health Aide
Self-employeed
04.2018 - 08.2019
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Home Heath Aid
Self Employed
01.2014 - 05.2016
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
Receptionist
Lions Dens Barber Shop/ Salon
04.2013 - 08.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Behavior Health Technician
Mercy Hospital
06.2012 - 11.2012
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Provided crisis intervention and de-escalation services, maintaining a safe and therapeutic environment for all patients.
- Implemented behavior management strategies consistently across all settings, promoting generalization of learned skills outside therapy sessions.
- Assisted patients in developing effective coping mechanisms, leading to improved emotional regulation and overall mental health.
- Documented detailed progress notes, facilitating accurate tracking of patient progress and enabling adjustments to treatment plans as needed.
- Collaborated with interdisciplinary teams to create comprehensive and individualized care plans for each patient.
- Facilitated skill-building groups aimed at improving social functioning among patients struggling with interpersonal difficulties.
- Utilized data-driven decision-making processes to evaluate the effectiveness of interventions and adapt treatment approaches as necessary.
Mental Health Technician
Nurse's Aid/Mental Health Tech
06.2011 - 06.2012
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
- Earned recognition from patients, families, and supervisors for consistently displaying compassion, attentiveness, and dedication towards improving overall patient experience and satisfaction.
- Updated patient records accurately, enabling effective communication among healthcare providers for seamless care delivery.
- Monitored vital signs and reported any abnormalities to the supervising nurse immediately, ensuring timely medical intervention when needed.
- Streamlined workflow efficiency by stocking supplies, sterilizing equipment, and maintaining clean workstations for nurses'' use.
- Collaborated with interdisciplinary teams in developing individualized care plans that addressed each patient''s unique needs.
- Improved patient outcomes by consistently following established protocols in wound dressing changes, catheter care, and medication administration assistance under nurse supervision.
- Facilitated smooth discharge processes through close coordination with nursing staff on post-discharge instructions for patients and caregivers.
Cashier
Woods Supermarket
06.2009 - 05.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Arts - History
University of Missouri - St Louis
St Louis, MO05.2025
Bachelor of Science - Secondary Education
Missouri Western State University
Saint Joseph, MOHigh School Diploma -
Nevada High School
Nevada, MO01.2011
Skills
- Microsoft Office (10 years)
- Patient Registration
- Medical Office Procedures
- Healthcare Administration
- Emergency protocols
- Medical Records Management
- Medical Software Proficiency
- Student Engagement
- Behavior Management
- Child Development
- Group and individual instruction
- Curriculum Development
- Technology Integration
- Social-Emotional Learning training
- Cultural Sensitivity
- Special Needs Students
- Faculty Collaboration
- Diversity and Inclusion
- Classroom Technology Implementation
- Nonviolent Crisis Intervention
Certification
Missouri Substitute Teaching Certification, 01/2022
CPR Certification, 06/2018
Timeline
Emergency Room Unit Clerk
Excelsior Springs Medical Center
06.2022 - Current
Store Associate
Aldi Foods
11.2021 - 03.2022
Behavioral Health Technician
University of Kansas Medical Center- Strawberry Hill
09.2019 - 12.2020
Billing Claims Specialist
Netsmart
06.2018 - 08.2019
Home Health Aide
Self-employeed
04.2018 - 08.2019
Home Heath Aid
Self Employed
01.2014 - 05.2016
Receptionist
Lions Dens Barber Shop/ Salon
04.2013 - 08.2013
Behavior Health Technician
Mercy Hospital
06.2012 - 11.2012
Mental Health Technician
Nurse's Aid/Mental Health Tech
06.2011 - 06.2012
Cashier
Woods Supermarket
06.2009 - 05.2011
Bachelor of Arts - History
University of Missouri - St Louis
Bachelor of Science - Secondary Education
Missouri Western State University
High School Diploma -
Nevada High School
Missouri Substitute Teaching Certification, 01/2022
CPR Certification, 06/2018
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