Zachary Dale
St Louis,MO
Overview
10
10
years of professional experience
Work History
Garage Door Technician
D.H. Pace Company, Inc. Overhead Door
09.2023 - 12.2025
- Recorded detailed notes on each project to maintain comprehensive client records and facilitate future service visits if needed.
- Completed complex garage door installations, ensuring long-lasting functionality and seamless operation.
- Performed routine maintenance tasks on various garage door systems to prolong their lifespan and prevent future malfunctions.
- Assisted with inventory management by accurately tracking parts used for each job, reducing waste and maintaining adequate stock levels.
- Implemented time management strategies to effectively balance multiple projects simultaneously, ensuring timely completion and client satisfaction.
- Educated clients on proper garage door usage, maintenance, and safety precautions, promoting a positive company image.
- Increased repeat business through exceptional customer service and followups.
- Provided accurate cost estimates for garage door repairs and installations, resulting in increased client trust.
- Reduced job completion times with efficient work practices, including proper use of tools and equipment.
Technician General Contractor
GC Industrial
09.2021 - 09.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Ensured compliance with OSHA regulations by adhering to established safety protocols during cleaning tasks.
- Managed waste disposal processes according to local regulations, minimizing environmental impact from operations.
Plumbing Associate
Home Depot
03.2020 - 09.2021
- Provide customer service, including directing customers to products, answering questions about goods, or assisting in purchase decisions and technical knowledge
- Skills and tasks performed include: Ask open ended questions about customer's projects in order to determine their needs and level of expertise, ongoing multitasking, describe features and benefits of merchandise to customers, explain the steps needed to complete projects and the products needed for the projects, maintain the in-stock condition of assigned areas, and ensure that it is clean and safe
- Pick, organize and verify orders for delivery or pick-up, Utilize computer terminals and/or Home Depot portable phone to check inventory, look-up orders and notify customers when product is ready for pick-up
Front of House/Serving
Chick-Fil-A
08.2019 - 02.2020
- Performed guest service and food preparation duties
- Guest service job duties included greeting customers, taking customer orders, and completing transactions on the cash register
- Food preparation duties consist of cooking food and assembling sandwiches
Dinning Services
Chartwell Dinning Services
05.2016 - 04.2019
- Performed guest service and food preparation duties
- Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables
- Weighed and measured designated ingredients
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards
- Distributed supplies, utensils and portable equipment
- Stored foods in designated areas in accordance with wrapping, dating, and food safety and rotation procedures
- Cleaned work areas, equipment and utensils and ensured compliance with sanitation and safety requirements
Education
HVAC program - piping design – sizing and installation for heating refrigeration and AC, duct envelope testing and leakage testing, principals of refrigeration, commercial refrigeration, electricity for HVAC, customer relations and record keeping, electronic and hydronic heat
Jefferson Community College
05.2021
Bachelor Of Philosophy - Ethics/Aesthetics
Missouri State University
Springfield, MO05.2019
Skills
- EPA Type 2
- Soldering and Brazing
- Order picker certification
- Ballymore certification
- Envelope
- Duct work
- Leakage Detection Certification
- CSST Certified
- Communication Skills
- Customer service
- OSHA 10
- Lift Certification
- CPR & Defibrillator Certified
- College Study Group organizer and leader
- Fast Learner
Accomplishments
2024 Overhead Garage Door Customer Service Survey Award
Timeline
Garage Door Technician
D.H. Pace Company, Inc. Overhead Door
09.2023 - 12.2025
Technician General Contractor
GC Industrial
09.2021 - 09.2023
Plumbing Associate
Home Depot
03.2020 - 09.2021
Front of House/Serving
Chick-Fil-A
08.2019 - 02.2020
Dinning Services
Chartwell Dinning Services
05.2016 - 04.2019
HVAC program - piping design – sizing and installation for heating refrigeration and AC, duct envelope testing and leakage testing, principals of refrigeration, commercial refrigeration, electricity for HVAC, customer relations and record keeping, electronic and hydronic heat
Jefferson Community College
Bachelor Of Philosophy - Ethics/Aesthetics
Missouri State University
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