Zachary Collmenter
Springfield
Summary
Operations professional with deep understanding of process optimization and team management. Known for effective problem-solving and adaptability in dynamic environments, driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environments. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams.
Overview
16
16
years of professional experience
Work History
Operations Supervisor
FedEx Freight, Inc.
07.2021 - Current
- Supervised, led, and mentored 30+ city drivers through constant communication to ensure maximum efficiency, effectiveness, and customer satisfaction
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks
- Fostered a community of communication with internal and external customers to ensure the highest level of satisfaction is reached while quickly identifying and solving real time problems
- Maintained a high level of engagement with the drivers, dock workers, and office staff to increase morale and improve employee retention while keeping safety a priority to mitigate accidents and injuries
Account Manager
IHS Services, Inc.
06.2020 - 07.2021
- Recruited, hired, scheduled, developed, and managed payroll for up to 25 team members that provide 24/7 cleaning, sanitizing, grounds keeping and recycling services for the Kraft-Springfield Plant
- Built deep relationships with key personnel at Kraft to fully understand their needs while exceeding expectations by ensuring that my team delivered maximum effectiveness and efficiency that led to an increase a new contract with an increased budget
- On several occasions, have traveled out of state to different company sites to recruit and train new account managers
Staff Sergeant E-6, Platoon Sergeant/ Safety Officer
United States Marine Corps
06.2009 - 06.2020
- Supervised, led, and mentored 60+ team members on a daily basis to achieve 100% mission readiness, 100% successful missions, and sustained 100% accountability at all times
- Mentored and counseled 100+ team members on a weekly, monthly, quarterly, and semi-annual basis; resulting in higher morale, higher promotion and retention rate, and overall increased the quality of future leaders
- Identified risk and potential hazards, determined ways to reduce risk, and implemented changes during the planning and execution of training and daily operations to minimize the risk of a mishap and ensured safety regulation compliance
- Fostered a safe and healthy work environment through various different organizational inspections and maintained accurate safety reports to identify trends to mitigate future incidents
Education
Bachelor of Arts (B.A.) - Business Administration
Campbell University
12.2022
Skills
- Fast Learner
- Communication Skills
- Leadership Skills
- Computer Skills
- Problem-solving abilities
- Multitasking Abilities
- Safety oversight
- Staff Development
- Time management abilities
- Adaptability
- Customer relationship development
- Performance monitoring
Timeline
Operations Supervisor
FedEx Freight, Inc.
07.2021 - Current
Account Manager
IHS Services, Inc.
06.2020 - 07.2021
Staff Sergeant E-6, Platoon Sergeant/ Safety Officer
United States Marine Corps
06.2009 - 06.2020
Bachelor of Arts (B.A.) - Business Administration
Campbell University
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