Zachary Bolen
De Soto
Summary
Professional with solid grounding in fieldwork, ready to make impact. Possess key skills in equipment maintenance, troubleshooting, and technical diagnostics. Strong focus on team collaboration and achieving results. Reliable and adaptable with keen ability to work under changing conditions.
Overview
9
9
years of professional experience
Work History
Field Technician - V
Spectrum
01.2024 - Current
- Provide exceptional service to business clients as well as residential clients
- Running Fiber cable while adhering to all safety procedures and company guidelines
- Ensuring fiber cables display strong signal before closing out a fiber job
- Maintain good communication with other field technicians as well as supervisors
- Completed Gaff training
Field Technician - IV
Spectrum
07.2023 - Current
- Documented technical procedures and guidelines, improving operational efficiency and consistency.
- Provided exceptional customer service, resolving inquiries and technical issues swiftly.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Completed Business training
- Completed Fiber training
Field Technician - III
Spectrum
02.2023 - Current
- Efficiently use Viavi Meter to measure cable data
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Enhanced network performance by conducting regular system diagnostics and maintenance checks.
Field Technician - II
Spectrum
01.2022 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Enhanced customer satisfaction by providing efficient customer education for various issues.
- Performed troubleshooting and diagnostics of malfunctioning equipment and Line issues using Scope.
Contributions Coordinator
BeneSys Inc.
12.2018 - 12.2021
- Improved team productivity with regular communication and progress updates for the contribution department, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally for union members and trustees
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally for union members and trustees
- Trained new team members on company processes, procedures, and unions funds services to support promotional efforts.
Contributions Generalist
BeneSys Inc.
11.2016 - 12.2018
- Delivered high-quality work consistently, exceeding performance objectives regularly.
- Developed strong member and trustee relationships through attentive listening and prompt resolution of concerns.
- Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
- Entered Funds into advance software for the unions while coordinating with contribution coordinators to ensure efficiency for their assigned union funds
OnBase Indexer
BeneSys Inc.
07.2016 - 11.2016
- Enhanced indexing efficiency by meticulously analyzing and organizing documents for easy retrieval.
- Reduced search times by creating detailed keyword lists for swift document retrieval in databases.
- Maintained up-to-date knowledge of industry trends and best practices to continuously improve the quality of work produced.
- Clarified ambiguous content during the indexing process, liaising directly with content creators for accurate information.
- Streamlined the indexing process with the use of advanced technology and software tools to improve productivity.
Education
High School Diploma -
Hillsboro HighSchool
Hillsboro MO05-2016
Skills
- Field operations
- Gaffing
- Fiber
- Business
- Workplace safety
- Professional communication
- Equipment installation
- Technical support
- Network connectivity
- Diagnostic testing
- Preventative maintenance
Timeline
Field Technician - V
Spectrum
01.2024 - Current
Field Technician - IV
Spectrum
07.2023 - Current
Field Technician - III
Spectrum
02.2023 - Current
Field Technician - II
Spectrum
01.2022 - Current
Contributions Coordinator
BeneSys Inc.
12.2018 - 12.2021
Contributions Generalist
BeneSys Inc.
11.2016 - 12.2018
OnBase Indexer
BeneSys Inc.
07.2016 - 11.2016
High School Diploma -
Hillsboro HighSchool
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