Zachariah Hopkins
Grain Valley
Summary
Upbeat and personable with excellent communication and problem-solving abilities. Possesses foundational knowledge of customer service principles and proficiency in handling diverse customer inquiries. Committed to delivering exceptional customer experiences and building strong client relationships.
Overview
6
6
years of professional experience
Work History
Yard Worker
Lazer Logistics
11.2023 - 01.2024
- I am responsible for driving a tractor trailer to various locations around Kansas City
- CDL license obtained
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
CDL Driver
Swift Transportation
08.2023 - 12.2023
- I would operate a tractor trailer transporting cargo around the Midwest Great Lakes Region to different warehouses and stores
- CDL license obtained
- Ensured safe transportation of goods by meticulously adhering to company safety procedures and federal regulations.
- Navigated various weather conditions safely while maintaining schedule adherence for time-sensitive deliveries.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Exhibited strong attention to detail while completing necessary paperwork and documentation for each shipment, minimizing potential discrepancies.
- Maintained accurate logs and records, ensuring compliance with Department of Transportation regulations and company policies.
- Collaborated closely with dispatchers to ensure optimal routing and efficient scheduling for all assignments.
Customer Service Representative
Walmart
09.2017 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Utilized advanced computer skills to manage databases, track sales metrics, and create reports for management review.
- Utilized advanced computer skills to navigate various software programs, further enhancing the efficiency of coding processes.
- Conducted workshops on basic computer skills, elevating digital literacy of participants.
- Used advanced computer skills to navigate inventory systems quickly while assisting customers effectively.
- Utilized advanced computer skills to quickly and accurately input data into various software programs.
- Used basic computer skills to key customer names, addresses, statistical information, or other data.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
CDL -
Swift Academy
Edwardsville, Kansas08.2023
Diploma - Sports Marketing
Mill Valley High School
Shawnee, Kansas01.2019
Skills
- Organized
- Goal-oriented
- Social
- Great communicator
- Computer skills
- Operating tractors trailers
- Driving
- Navigating
- Customer service skills
- Power tool proficiency
- GPS navigation
- Active listening
- Equipment operation
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Documentation accuracy
- Microsoft Excel
- Client relations
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Paperwork management
- Follow-up skills
- Conflict resolution
Accomplishments
- Earned Class A Doubles, Triples and Tanker Endorsements.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Timeline
Yard Worker
Lazer Logistics
11.2023 - 01.2024
CDL Driver
Swift Transportation
08.2023 - 12.2023
Customer Service Representative
Walmart
09.2017 - 10.2019
CDL -
Swift Academy
Diploma - Sports Marketing
Mill Valley High School
Similar Profiles
Joshua MetzgerJoshua Metzger
Regional Director at Lazer Spot/Lazer LogisticsRegional Director at Lazer Spot/Lazer Logistics
Edward MendelsonEdward Mendelson
Yard Spotter at Lazer LogisticsYard Spotter at Lazer Logistics
Kristopher KnightonKristopher Knighton
Truck Driver Class A at Lazer LogisticsTruck Driver Class A at Lazer Logistics