Zach Riffey
Plattsburg
Summary
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Home Remodeler
A&C Construction & Remodel
01.2024 - 12.2025
- Areas covered include: drywall/sheetrock, mud/tape/sand/finishing, framing walls/doorways, demo, some concrete work, general landscaping, privacy fence removal and installation, prep, painting, siding, some flooring and cabinet refurbishing.
Cocktail Coordinator / Manager
Aixois
01.2024 - Current
- French café and restaurant. Worked with AGM to re organize storage space, revamp menu, train staff, handle monetary reports of entire staff at EOD, gain outreach with nearby clientele and businesses, handle day to day operations.
- Managed scheduling of meetings and events, optimizing resource allocation.
- Facilitated training sessions for new team members, enhancing onboarding experience.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Reference Gianni Cavicchii - 646597124 Was my original training manager at Randolph Beer in Brooklyn, NY. Called me when he heard I was relocating to KC to offer work.
Bar Manager/ AGM
Cafe Napoli- Clayton
01.2022 - 12.2023
- Upscale dining restaurant that switched to a club vibe after 9pm. Input happy hour with off menu items to drive earlier business, created new cocktails, booked music, coordinated events with professional athletes and wedding groups, inventory, scheduling, interviewing/hiring/training new employees, catering off premise events, budget control.
- Reason For Leaving: Moved to KC
- Managed bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on cocktail preparation and customer service best practices.
- Developed seasonal drink menus, enhancing overall guest experience and satisfaction.
- Oversaw inventory management, optimizing stock levels to minimize waste and reduce costs.
- Reference: Han Tran 3146058275
AGM
Canyon Cafe, Frontenac
2020 - 2022
- Liquor ordering, POS updates, schedule, guest relations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Food forward place, revamped bar program with easy pricy sellers that worked to drive bar business.
Bartender
Cocktail Lounge, Randolph Cocktail
01.2018 - 01.2020
- Crafted signature cocktails using advanced mixology techniques to enhance customer experience.
- Maintained bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new bartenders on cocktail preparation and customer service standards.
- Collaborated with management to develop seasonal drink menus aligned with trends.
- Provided exceptional customer service, fostering repeat business and positive reviews.
- Implemented efficient workflow processes to streamline drink preparation during peak hours.
- While General Manager of my location, I was asked to help with service of our cocktail location in Manhattan because I had taken to the clientele and rhythm of the location.
General Manager
Randolph Beer, Williamsburg, NYC
01.2017 - 01.2020
- Directed daily operations to ensure optimal efficiency and service quality.
- Reason for leaving: Covid
- Implemented cost control measures to enhance profitability and reduce waste.
- Developed and executed strategic marketing initiatives to boost brand visibility.
- Led staff training programs to improve service standards and operational procedures.
- Oversaw inventory management processes, ensuring accurate stock levels and timely replenishment.
- Reference: Gianni Cavicchi - 646-597-1124
Education
High School Diploma -
Marquette High School
Chesterfield, MO01-2014
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Team management
- Inventory control and record keeping
- Point of sale (POS) system operation
- Shift management
- Customer-oriented
- Complaint resolution
- Food service background
Certification
Certified Beer Server (Craft Beer Aptitude)
Real Estate Salesperson License
Food Handlers Certified (Will be renewing soon)
Tips Certified
Timeline
Home Remodeler
A&C Construction & Remodel
01.2024 - 12.2025
Cocktail Coordinator / Manager
Aixois
01.2024 - Current
Bar Manager/ AGM
Cafe Napoli- Clayton
01.2022 - 12.2023
Bartender
Cocktail Lounge, Randolph Cocktail
01.2018 - 01.2020
General Manager
Randolph Beer, Williamsburg, NYC
01.2017 - 01.2020
AGM
Canyon Cafe, Frontenac
2020 - 2022
High School Diploma -
Marquette High School