Yvonne Wu

- Assist superiors and management with various projects (translate and submit DICJ & AMCM documents, prepare and keep track of PR & PO on Ariba when needed)

- Assist in the recruitment process for department

- Check office stock to determine supply levels and maintain inventory.

- Create rosters and manage schedules for department

- Generate leave reports for workforce planning

- Handle correspondence, including drafting emails, memos, and reports for senior management.

- Manage data in spreadsheets and reports

- Processed payroll and manage employee records, ensuring compliance with legal requirements.

- Update daily data entries in rostering software (Virtual Roster, LAS, etc.) resulting from ad hoc changes.

- Compile statistical data from a variety of sources for analysis purposes

- Issue guest letters in regards to different circumstances

- Maintain confidentiality of sensitive materials and its filing

- Organize special events such as company parties or trips for employees

- Prepare related documents for Director of Rooms for various applications

- Perform administrative functions to the Director of Rooms

- Record meeting minutes

- Review and reply guest feedback on online travel agent channels

- Schedule and appoint meeting for Director of Rooms and Hotel Manager

- Update databases with new employee information, job changes and terminations

- Create reports on occupancy rates and other relevant data related to hotel operations

- Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure guests’ needs are met

- Greet guests upon arrival, providing information and assistance with check-in procedures

- Manage and prioritize task, such as accepting and delivering messages, arranging wake-up calls, and handling mail and packages

- Organize transportation services and make restaurant reservations for guests upon request

- Organize welcome packages for VIP guests that included special gifts or amenities

- Handle reservations over the phone and online using various booking systems

- Handle guest complaints and resolve issues effectively, ensure gust satisfaction

- Process payments, handle cash and maintain accurate financial records

- Assist with special events and functions

- Assist with inventory management and ordering supplies

- Accurately answer guests’ questions and provide information on Food and Beverage procedures, when needed

- Greet guests as they arrive at the venue, direct guests to tables, provide menu and take orders

- Provide recommendations and upsell menu items to guests to ensure them have a memorable dining experience

- Take orders and serve guests using point-of-sales system