Yvonne Villasenor
Kansas City
Summary
Dynamic professional with over 15 years at Wells Fargo, excelling in management and sales. Proven ability to enhance team performance and customer satisfaction through effective leadership and tailored solutions. Skilled in transaction accuracy and fostering a collaborative environment, driving both individual and organizational success. Passionate about delivering exceptional service and achieving goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
English Tutor
Cambly
San Francisco
04.2021 - Current
- Designed personalized lesson plans for diverse student needs.
- Facilitated engaging conversations to improve students' speaking skills.
- Utilized online platforms for interactive learning sessions.
- Developed resources to support vocabulary and grammar acquisition.
- Collaborated with students to set achievable learning goals.
- Adapted teaching methods based on individual student progress.
- Built student confidence through positive reinforcement.
- Assisted students in developing reading comprehension strategies, grammar rules, and writing techniques.
- Gave personalized attention to each student during lessons.
- Created a positive, encouraging environment to foster student growth in language skills.
Barista
Hy-Vee Grocery
Gladstone
01.2020 - 06.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Counselor Aide
Liberty Public Schools
Liberty
10.2018 - 05.2019
- Organized and participated in school events and activities.
- Maintained a safe and welcoming environment for students.
- Monitored student behavior during classes and activities.
Cashier
The Habit Grill
10.2016 - 06.2018
- I would welcome our customers, make sure I took their orders correctly to insure customer satisfaction. I would handle our customers money and provide proper change. I would keep tables, chairs and floors clean. I would make sure the customers orders were correct before delivering their order.
Virtual Assistant
Self-Employed
03.2016 - 09.2016
- I do anything to make a client’s life easier. This can be from ordering their lunch to completing an excel spreadsheet for them.
Teller
Wells Fargo
Menifee
09.2000 - 03.2016
- I would greet customers genuinely, show them I care, and make them feel welcome. I would figure out if there was any other sales opportunity. I’d work with my managers to reach performance goals, in service and sales. Process customer transactions, with no mistakes, through patience, attention to detail, and the ability to follow procedures. I’d have to accurately maintain and balance a cash drawer. I’d help customers with safe deposit boxes, merchant/vault, ATM processing, bonds, foreign currency and night drop.
- Process customer transactions with accuracy
- Assist customers with account inquiries
- Maintain cash drawer security
- Promote bank products to clients
- Collaborate with team for daily operations
- Resolve customer issues effectively
Education
High School Diploma -
Elsinore High School
Lake Elsinore, CA01.1998
Some College (No Degree) - Spanish and Dance
Mount San Jacinto College
Menifee, CASome College (No Degree) - TEFL Certificate
Full Circle
Skills
- MANAGEMENT
- Being at Wells Fargo for over 15 years gave me great exposure to different types of management I was a supervisor there for 10 of those years I loved caring for my team members and my customers Even after some unfortunate family events, when I stepped down to being a teller again, my managers knew I’d step up to help whenever possible
- SALES
- I have always loved finding the right product for the customer Doing the right thing for them is my priority, while helping the business both grow and succeed I have always enjoyed learning from others, especially when it comes to a new sales approach Working as a team to reach goals is always fun!
Volunteer Experience
Local Design and Construction, This is a local volunteer group, that works at a non-profit educational center in Mira Loma, CA., Mira Loma, CA, 2007, Current, I have been assisting with the food service department. I assist in planning meals. Along with preparing, purchasing and cooking the food. The amount of people we take care of, in groups, have ranged from 25-1000.
Affiliations
- I love spending time with friends and Family
Certification
- TEFL Certificate- This has allowed me to teach English and Spanish to a variety of ages.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
English Tutor
Cambly
04.2021 - Current
Barista
Hy-Vee Grocery
01.2020 - 06.2021
Counselor Aide
Liberty Public Schools
10.2018 - 05.2019
Cashier
The Habit Grill
10.2016 - 06.2018
Virtual Assistant
Self-Employed
03.2016 - 09.2016
Teller
Wells Fargo
09.2000 - 03.2016
High School Diploma -
Elsinore High School
Some College (No Degree) - Spanish and Dance
Mount San Jacinto College
Some College (No Degree) - TEFL Certificate
Full Circle
Similar Profiles
Dawn WrightDawn Wright
ESL Tutor at CamblyESL Tutor at Cambly
Trena wardTrena ward
Tutor at CamblyTutor at Cambly
Deborah HeppleDeborah Hepple
Teacher at CamblyTeacher at Cambly
Kiana KeelKiana Keel
Online English Teacher at CamblyOnline English Teacher at Cambly
ANGELIQUE BROWNANGELIQUE BROWN
Nutrition Associate at University of Missouri HospitalNutrition Associate at University of Missouri Hospital