Yvonne I Wai Chong
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
33
33
years of professional experience
Work History
Director, Sales and Customer Services
Aleder Software Co. Ltd.
10.1999 - Current
- Research the market, understand customer requirements, and analyze trends, provide suggestions for new products
- Devise and execute marketing strategies for software product
- Network and socialize with important clients to ensure sustained patronage
- Make sure the needs of customers are being met and exceeded
- Provide training for employees on the 3 Ps (professionalism, patience, and a people-first attitude)
IT Manager
Mandarin Oriental Macau
04.1994 - 10.1999
- Support and manage various hotel systems, including network, property management, point of sales, accounting, telephone, Email, and office automation
- Manage system implementation and upgrade projects from scratch
- Liaise with various suppliers for the system implementation and support
Programmer
Nam Kwong (Group) Company Ltd
01.1992 - 04.1994
- Support the operations of group Financial Systems and Payroll systems
- Programming change and debug of the above two systems
Senior Programmer
Gallant Computer Co. Ltd.
01.1991 - 01.1992
- Analysis and programming of various software such as accounting, shipping, and trading
- System implementation, and training of the above software
- Support the use of systems.
Education
Master of Business Administration -
The Hong Kong Polytechnic University
01.2022
Associated Degree in Computer Science -
University of East Asia (University of Macau)
01.1991
Skills
- Teamwork
- Leadership
- Work ethic
- Problem-solving
- Business Needs Assessment
- Social Media Marketing
- Interpersonal skills
- Communication
- Attention to detail
Languages
Mandarin
English
Cantonese
Volunteer Experience
Facilitator, Bahai Educational Intuitions Macau, 2000, Present, Act as a facilitator for training program of children's class teacher, and junior youth collaborator with small groups of five to ten people; Act as children's class teacher and youth collaborator
Timeline
Director, Sales and Customer Services
Aleder Software Co. Ltd.
10.1999 - Current
IT Manager
Mandarin Oriental Macau
04.1994 - 10.1999
Programmer
Nam Kwong (Group) Company Ltd
01.1992 - 04.1994
Senior Programmer
Gallant Computer Co. Ltd.
01.1991 - 01.1992
Master of Business Administration -
The Hong Kong Polytechnic University
Associated Degree in Computer Science -
University of East Asia (University of Macau)
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