Yuliana Galindo
Kansas City,MO
Summary
I excel in high-volume dining environments at Brix Modern Mexican Cuisine, mastering multitasking and enhancing customer satisfaction. My strong work ethic and exceptional customer service skills, coupled with proficient cash handling, drove performance improvements, contributing to seamless service delivery.
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Scooter's Coffee
03.2025 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Prepared high-quality beverages following standardized recipes, ensuring consistency in taste and presentation.
- Managed inventory levels, reducing waste through effective stock rotation and ordering processes.
- Engaged with customers to build rapport and encourage repeat business through personalized service experiences.
- Cleaned counters, machines, utensils, and seating areas daily.
Server
Brix Modern Mexican Cuisine
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Bloomfield's Family Restaraunt
04.2022 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Marshall High School
805 S Miami Ave, Marshall, MO 6534005-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Memory retention
- Food running
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Barista
Scooter's Coffee
03.2025 - Current
Server
Brix Modern Mexican Cuisine
08.2024 - Current
Server
Bloomfield's Family Restaraunt
04.2022 - 08.2024
High School Diploma -
Marshall High School
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