Yolanda Whitmire
Independence
Summary
Highly efficient clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
23
23
years of professional experience
Work History
Clerk
Internal Revenue Service-Kansas City, MO
05.2022 - Current
- Identifying and reviewing forms,preparing inventory reports, reviewing filed material, transcribing and/or keying a variety of taxpayer documents for individuals an businesses.
- Responds to taxpayer's inquiries regarding a variety of tax returns and other documentation.
- Analyzes and resolves tax processing problems. Adjust taxpayer accounts.
Customer Service Representative
MAXIMUS FEDERAL SERVICE-Kansas City, MO
03.2021 - 05.2022
- Received inbound calls regarding CDC guidelines and recommendations regarding Covid-19 ,Delta variant and other vaccines by collecting, tracking and tracing company data and insuring the caller with the most up to data
- Updated callers on covid 19 restrictions regarding travel and citizenship travel requirements
- Emailing ,faxing or mailing of additional resources if needed and escalating calls.
RESCUE AGENT II
EXL
08.2018 - 08.2021
- Provides the highest quality customer experience and exceeds expectations of internal and external customers by handling all questions, complaints and inquiries with the highest degree of courtesy and professionalism
- Utilize software to dispatch, track, and follow up on roadside service calls for Allstate customers
- Escalates issues as needed to the appropriate individuals or departments.
Patient Service Representative
TriWest Healthcare Alliance-Kansas City, MO
03.2017 - 07.2018
- Directly interacts with a variety of customers daily, processes healthcare authorizations approved by VA, place outbound calls to veterans to gather preferences.Ensures accurate data entry and completion of authorization of data from referral/authorization forms and medical documentation
- Provides backup by phone to facilitate patient transfers as requested by VA
- Handles inbound calls from veterans, providers, VA and other customers in a professional and formal manner where the focus is on completely the task pleasantly with high quality and accuracy.
CUSTOMER SERVICE REPRESENTATIVE
Argosy Casino Hotel & Spa-Riverside, MO
03.2009 - 02.2017
- Confer with customers by telephone or in person to provide information about hotel reservations, group accounts and member player club cards, collected payments via phone, internet fax and email
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems.
CUSTOMER SERVICE REPRESENTATIVE
Kansas Counselors Inc-Lenexa, KS
01.2005 - 02.2009
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Receive payments and post amounts paid to customer accounts
- Advise customers of necessary actions and strategies for debt repayment
- Persuade customers to pay amounts due on past die medical bills
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Front Desk Clerk
DAYS INN-Kansas City, MO
05.2001 - 01.2005
- Greet, register, and assign rooms to guests of hotel
- Verify customers' credit, and establish how the customer will pay for the accommodation
- Contact housekeeping or maintenance staff when guests report problems
- Issue room keys and escort instructions to bellhops
- Make and confirm reservations
- Keep records of room availability and guests' accounts, manually or using computers
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
- Compute bills, collect payments, and make change for guests
- Review accounts and charges with guests during the check out process.
Education
High School Diploma -
Topeka High School
Topeka, KS05.1989
Skills
- Highly adaptable; thrive on challenges and excel in new areas
- Administrative Support
- Motivated
- Office Management
Assessments
- Call center customer service, Proficient, 06/01/21, Demonstrating customer service skills in a call center setting
- Customer focus & orientation, Proficient, 06/01/21, Responding to customer situations with sensitivity
Timeline
Clerk
Internal Revenue Service-Kansas City, MO
05.2022 - Current
Customer Service Representative
MAXIMUS FEDERAL SERVICE-Kansas City, MO
03.2021 - 05.2022
RESCUE AGENT II
EXL
08.2018 - 08.2021
Patient Service Representative
TriWest Healthcare Alliance-Kansas City, MO
03.2017 - 07.2018
CUSTOMER SERVICE REPRESENTATIVE
Argosy Casino Hotel & Spa-Riverside, MO
03.2009 - 02.2017
CUSTOMER SERVICE REPRESENTATIVE
Kansas Counselors Inc-Lenexa, KS
01.2005 - 02.2009
Front Desk Clerk
DAYS INN-Kansas City, MO
05.2001 - 01.2005
High School Diploma -
Topeka High School
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