Yohanna Aguilar
Saint Louis
Summary
Dynamic professional with extensive experience at The Berry Man, excelling in customer service and office administration. Proven ability to maintain confidentiality while managing sensitive information. Skilled in problem-solving and fostering strong client relationships, consistently enhancing communication and operational efficiency. Bilingual and adept at multitasking, contributing to a positive workplace environment.
Overview
2026
2026
years of professional experience
Work History
Secretary
The Berry Man
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Retail Sales Associate
Communication Depot - Comm Depot
10.2020 - 03.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
High School Diploma -
Gateway Stem High School
Saint Louis, MI08.2020
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Sales support
- Complex Problem-solving
- Phone reception
- Vendor relations skills
- Confidentiality
- Fast learner
- Multitasking and time management
- Customer relations and communications
- Customer and client relations
- Bilingual
Languages
Spanish
Full Professional
Timeline
Retail Sales Associate
Communication Depot - Comm Depot
10.2020 - 03.2025
Secretary
The Berry Man
High School Diploma -
Gateway Stem High School
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