Yeshna Dhautal

• Maintained confidentiality by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Ensured consistent quality of food and service.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Supervised staff to ensure smooth and high quality service.
• Provided administrative assistance with budgeting, stock taking and ordering of supplies.

Acted as relief Manager once or twice per week while having my full time job at Coco's restaurant, South Perth.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Performed barista duties and assisted in other beverage preparation.
• Reconciled cash and credit card transactions to maintain accurate records.
• Assisted with new menus, marketing of both restaurants owned by Rifo's and other admin duties.

• Ensure the smooth running of the cafe in the absence of the owner.
• Trained employees in essential job functions.
• Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

Started off as waitress; shortly moving on to being in charge of private dining room and eventually corporate functions.

Fraser's consists of different venues including function centres, restaurants, private dining room and cafe which has really contributed to my overall knowledge in the hospitality industry.